Jetblue To Base Pilot Pay On Customer Service Score

[Lake Alice]

He may be referring to our benefits and the potential for an announcement to somehow indicate the level at which you are compensated. Just sayin'.

 

[Bluejob]

Hey Fox did you call the CP on another crew taxiing and flying to slow? Is that your version of customer service? I'll be grateful when guys like you learn the value of integrity.

By the way AA's initial bankruptcy proposal to APA for their 401K contribution is 13.5%. Where are we? 5% direct contribution with a 5% board approval contribution. Crawl back in your hole. You make the rest of us look bad.

Alice,

Was that the incident in FLL, and, did he turn a crew in?

B

 

[flyboyike]

In a non-Union shop, no one's voting on anything.

Except on whether or not they will remain a non-union shop.

 

[B6Busdriver]

Except on whether or not they will remain a non-union shop.

Yes, thanks to 1193 we have no say in ANYTHING.

 

[Lake Alice]

Alice,

Was that the incident in FLL, and, did he turn a crew in?

B

Yes and yes.

And while he could have spoken to the captain directly or contacted pro standards he choose to go directly to the chief pilot.

 

[xjt40]

Yes and yes.

And while he could have spoken to the captain directly or contacted pro standards he choose to go directly to the chief pilot.

Was he the guy snuggled up to Barger like a little lap dog in the FLL crew lounge just prior to the union vote ? We have some pathetic pilots here.

 

[linepilot]

Yes we do.

It's embarrassing.

 

[hoover84]

Airline analysts say labor relations seem smoother at Alaska than at most carriers. Some credit its small size of 10,000 employees. Mr. Ayer points to the company culture: "We all want the same thing in the end, which is a long-term company. That means you gotta be profitable long-term to do that."

As part of its restructuring, Alaska put all staff in the bonus pool. Bonuses are based on earnings (70%) and customer satisfaction, cost discipline and safety record (10% each). Each month, the company tells every sales agent or flight attendant how well the company is doing in the bonus categories. "We say we want to share generously during really good times, rather than lock in really high wages all the time," says Mr. Ayer.

Some cost cuts didn't need union approval. Alaska was the first U.S. carrier to sell tickets online, in 1995, to begin cutting down on travel-agent fees. Borrowing from Southwest, Alaska streamlined its fleet, going only with Boeing 737s to save on maintenance. An operational overhaul in 2007 put in place about 50 different checks to address the airline's poor on-time record. Flight attendants must be on board 45 minutes before departure. According to the Department of Transportation, Alaska had the best on-time record in the country last year. "Historically we were great at customer service," says Mr. Ayer. "We were not that great at operations."

 

[Lake Alice]

Was he the guy snuggled up to Barger like a little lap dog in the FLL crew lounge just prior to the union vote ? We have some pathetic pilots here.

I think that was a different guy.