I'll take a stab at this one. First, its very important to understand the feelings of frustration are not aimed at the employees of UAL, but at the management. I spent a little more than 5 years hubbed out of ORD as a United Express pilot so I think my view is a valid one.
I agree and thank you.
1) Express pilots recognize they are locked into a lifetime of low pay, crappy cotracts and uncertain career expectations because of Mainline management. If they stand up for a pay raise, the flying gets passed onto the next lowest bidder. In my case, our ALPA pilots lost our flying to a non Union alter ego startup (Hojets) and UAL ALPA didn't even so much as belch an objection.
I too have seen this happen, how do you stop it is my question. Our past senior MEC were more self absorbed and worried more about flying the 400's and saving there pensions vice narrow body flying or the it's erosion (gave away 70 seater's for..you ready for this...NOTHING)....just witness our last contract ratified.
I have higher hopes for the current MEC but without national unity the whipsawing WILL continue. Unfortunately I don't believe our current senior ALPA leaders have the gut's or ability to stem that tide.
2) Because each Express carrier is trying to squeeze blood from a stone, we get less than desired operational support. If UAL would just pay my company enough, we could afford all the GPU's we need, and all the push carts, and a couple more rampers so I don't have to wait 45 minutes till after departure for my bags.
I do understand that but from a business perspective especially when we were losing our tail, your company is just as culpable for not providing you those tools to ply your trade. But I do understand that the threat of losing the contract was probably in the forefront of your managements radar. The proverbial rock and a hard place
3) And this is the one that always torqued me off the most at UAL Express. When ORD startes groundstopping, UAL takes Express arrival slots and hands them over to mainline. So while a passenger on 737 gets to go on time, me and my passengers on the RJ get to sit in some podunk midwest town for 9 hours at a time. Yep... thats right... I have THREE, 9 hour groundstops under my belt because my slot was taken away from me and given to mainline. And I have more 4 hours sits than I can remember, probably 20 or more. Why does UAL do this? Because Express On-time performance is not reflected on Mainline numbers. That way... UAL can still claim to be the #1 on time airline...even though 50% of their passengers are stuck at an outstation running 4 hours late!
I can answer that, BONUSES...On time is one of the metrics they base there bonuses on, soooo if they have to screw peter to pay paul, they'll do it in a nanosecond. Sorry you got caught in it.
Thats the viewpoint of a former Express guy! UAL has great employees, but the business practices aimed at the Express carriers suck.