JetBlue guys, please fix jump seat

[thor2j]

Well, was just on hold to try and list for 45 minutes. Agent started taking my info, which supposedly was on file which it wasn't, only to be told that the system was having some issues and to try back in an hour. I told her that it takes 40 minutes to get through and she said yeah I know, sorry. WTF is going on with the new computer system. Are they staffing it this way or is there something else. JB is the best to us once we get there, but they are making it nearly impossible. It is as if they are discouraging us from trying to JS. Will call my JS coordinator tomorrow to see what they say.

 

[jonjuan]

Time to find another way to work?

 

[B6Busdriver]

Well, was just on hold to try and list for 45 minutes. Agent started taking my info, which supposedly was on file which it wasn't, only to be told that the system was having some issues and to try back in an hour. I told her that it takes 40 minutes to get through and she said yeah I know, sorry. WTF is going on with the new computer system. Are they staffing it this way or is there something else. JB is the best to us once we get there, but they are making it nearly impossible. It is as if they are discouraging us from trying to JS. Will call my JS coordinator tomorrow to see what they say.

You still have the ability to list at the gate or help desk up to 10 minutes prior to departure. That's what we were told. Be firm if you have...especially JFK. You can always ask to talk to the Captain, I'm not leaving without you.

 

[Dizel8]

Yeah, what B6 said, if we know about you, we aren't leaving without you!

If that means taking a delay, so be it!

 

[Caveman]

It's always better to make the phone call to list......if you have time. If you don't have time the official policy is you can list at the gate up to 10 minutes prior to departure. If you have a problem with a gate agent grab any JetBlue pilot you can find and we'll help you out.

 

[PsubS]

What they said...we won't leave you behind.

Make sure you contact us via the OAL jumpseat number...888-538-2997.

 

[N311HK]

I'm even having trouble going as an employee. Can't check in online, can't check in at the kiosk, can't check in at the gate for a DH. I think most guys/gals are aware of the issues. I, like the others are going up to the gate 10 prior to make sure no one is left behind.

 

[samballs]

You still have the ability to list at the gate or help desk up to 10 minutes prior to departure. That's what we were told. Be firm if you have...especially JFK. You can always ask to talk to the Captain, I'm not leaving without you.

Actually just did it 20 ago minutes and the manager or whatever, said we need to call I told him 2 hours is what I waited he said we'll do it this time. I was patient in the beginning but this is crap we have to plead to get on while you get to simply walk up to our counters and be greeted by Deltas friendliest gate agents here in JFK !

 

[aewanabe]

Everybody knows about the hold times, we've been told pretty constantly that it's being improved, but who really knows. My advice, don't even bother calling. Our gate agents have had it re-emphasized very recently that they are required to list and accomodate you up to 10 prior. If you get any guff please contact your J/S coordinator, with date flight and station. Our J/S guys are following up with station management but can only do so when a problem is reported to them!

 

[8vATE]

Sabre ....

User friendly... not.

 

[Tomct]

Thanks to the B6 guys for all the rides and courtesies. I always appreciate the way you guys treat your OAL jumpseaters. We are always glad to return the favor to any of you guys.

 

[Floatplane]

Don't bother listing, just show up to the gate in a reasonable amount of time and have the gate agent list you. You can list up to 10 minutes prior to the flight. If you can let the crew know you are there, I and most others will not leave you behind.

P.S. Commuting sucks, let's try and take care of each other out there.

 

[wrigley23]

1) JB crews are great and will try and get you on if they know about you
2) Yes commuting sucks, very very much
3) Gate agents may have been told that they should list people at the gate but the message is not getting out. They will not do it in Kennedy. If you're hurrying for a quick connection, you're totally screwed because the service counter will take 15+ minutes to list, only if they know what they are doing. One nice agent at an outstation agreed to list me one time but it took forever, I arrived at the gate more than 30 minutes prior and got on when the door was closing. The capt decided to lecture me 3 times about showing up late, but like I said, MOST crews are great.

 

[aewanabe]

Date and flight number where they wouldn't do it in JFK? PM me if necessary. They've been re-inforced by what we call an Info Notice within the last two weeks, so if you've experienced a refusal since then I'd love to follow up with our J/S coordinators.

 

[ATR-DRIVR]

Date and flight number where they wouldn't do it in JFK? PM me if necessary. They've been re-inforced by what we call an Info Notice within the last two weeks, so if you've experienced a refusal since then I'd love to follow up with our J/S coordinators.

Yes!! PM me also if you need. I am just as fed up as you offline folks and we need more ammo to fix this. Date, time, flt number, gate agent name etc.
Also, Wrigley23 send me that captains name if you have it..That shiite has to be stopped now...

 

[Dogwood]

Well, was just on hold to try and list for 45 minutes. Agent started taking my info, which supposedly was on file which it wasn't, only to be told that the system was having some issues and to try back in an hour. I told her that it takes 40 minutes to get through and she said yeah I know, sorry. WTF is going on with the new computer system. Are they staffing it this way or is there something else. JB is the best to us once we get there, but they are making it nearly impossible. It is as if they are discouraging us from trying to JS. Will call my JS coordinator tomorrow to see what they say.

Our entire non-rev / JS system has always been a mess. For us, there is little distinction between JS and Non-Rev travel. So, if it's bad for us, I KNOW it's even worse for off line riders.

Most of the problems are station specific. I know JFK seems to be the main problem. Our agents just don't seem to be properly trained for handling JS's.

I don't really have an answer, but please understand we are trying to improve the process. It's moving at a snails pace. The change to Sabre has slowed the process even more.

I commute on US Airways most of the time, and I have to say they are the best for the cities I use. So, while we are on the subject, thanks to them.

 

[ATR-DRIVR]

Dog,
I asked an agent yesterday before I got on us to go home about the training thing. Yes, they seem to could have gotten more training but since taking care of an OAL JS takes quite a bit more time that the last system, they just don't want to. I caused a ruckus at a gate a few weeks ago because I called an agent on not taking care of an FA JS'er who had already listed and was having trouble of just activating! He was just looking at his email when she came up and asked to be activated. No one else at the gate, he sent her to the ask desk where there were two agents and 1 sup looking over one's shoulder. There were at least 15 people ahead of her. It was over 45 mins to dept and he just did not want to bother...that's the problem - not all agents, but the majority....