What is management supposed to do?
Get better! That's it. They need to earn thier paycheck just like the workers. "Kill new meat" is the saying. Mgt culture has gone too far. Look, there is no real problem with customers and there is no real problem with labor. You can overlay SWA [there are several others] mgt onto almost any going corporate concern and the thing will run. Problem is you can't get too many mgrs to agree that they will have to do what it takes to run like that. In most cases, it means mgt will have to do thier jobs better for less money and take a long term vision with thier own careers. You can't get today's MBA swine to think like that.....