Apparently SH has his thong in a bunch because people are making "inappropriate PAs." Some of these announcements apparently contain "inappropriate" comments about the level of service some ramp and/or gate personnel are providing at certain outstations...
Well, let's see.... We never had problems with waiting 45 minutes at outstations for someone to finally show up and park us when ASA people worked at these places. We never used to have delays attributed to the fact that no gate agent can figure out how to to do the most basic things-like request a release.
I know we have all RIF'd the hell out of these situations-and nothing much has changed. DAL just doesn't give a rat about how their passengers fare in these situations-it is all about the lowest bidder now. People need to be given accurate information about these sorts of situations, so they can take this knowledge into account the next time their plans call for travel. Perhaps they could choose to purchase a ticket on some airline which can provide the level of service they come to expect. (There are airlines which do not fire all the experienced station personell at essentially every single outstation and replace them with people making 1/2 or 1/3 as much.)
Personally-I think it is completely appropriate to let the passenegers know who and where to address their complaints, and why things are the way they are; since ASA is in no way responsible for these problems. It seems very reasonable to assume that if enough pissed "platinum medallion" folks write some letters, DAL may actually take this problem seriously-they sure don't care what we think.
-Thoughts?
Well, let's see.... We never had problems with waiting 45 minutes at outstations for someone to finally show up and park us when ASA people worked at these places. We never used to have delays attributed to the fact that no gate agent can figure out how to to do the most basic things-like request a release.
I know we have all RIF'd the hell out of these situations-and nothing much has changed. DAL just doesn't give a rat about how their passengers fare in these situations-it is all about the lowest bidder now. People need to be given accurate information about these sorts of situations, so they can take this knowledge into account the next time their plans call for travel. Perhaps they could choose to purchase a ticket on some airline which can provide the level of service they come to expect. (There are airlines which do not fire all the experienced station personell at essentially every single outstation and replace them with people making 1/2 or 1/3 as much.)
Personally-I think it is completely appropriate to let the passenegers know who and where to address their complaints, and why things are the way they are; since ASA is in no way responsible for these problems. It seems very reasonable to assume that if enough pissed "platinum medallion" folks write some letters, DAL may actually take this problem seriously-they sure don't care what we think.
-Thoughts?
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