By THE ASSOCIATED PRESS
Published: August 11, 2008
The union representing pilots at
United Airlines urged the chief executive,
Glenn F. Tilton, to resign Monday, accusing him of steering the carrier down a path to poor customer service, employee morale and financial performance.
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Charles Krupa/Associated Press
Glenn Tilton, United’s chief executive, was hired in 2002.
A spokeswoman for the airline, based in Chicago, did not immediately respond to an e-mail message seeking comment.
The pilots have stepped up criticism of United’s top executives, angry that they have not gotten additional compensation since their pay was reduced sharply during the company’s bankruptcy overhaul from 2002-6. Their pension was also terminated while the
UAL Corporation, the parent of United Airlines, was under bankruptcy protection.
In a statement, the United chapter of the
Air Line Pilots Association said United needs new leadership and it has started a Web site to draw attention to what it says have been Mr. Tilton’s failures since he took over in September 2002.
“Under Glenn Tilton’s tenure, United has gone from being the finest airline in the world, with the best route structure and safety record, to a shell of its former self,” said Steve Wallach, chairman of the pilots union’s executive committee. “He has had every opportunity to turn this company around, and tap the abilities of its first-class employees, but instead he has run it into the ground.”
The Transportation Department said last week that United had the second-worst on-time rate in June, with 59.3 percent of flights arriving at scheduled times. Over all, the nation’s airlines were on time more often in June compared with a year ago.
The United pilots union also cited a recent survey conducted by United showing that only 38 percent of United employees took pride in United, down 15 percentage points from 2006.
“This is not a personal attack on Glenn Tilton,” Mr. Wallach said. “These dismal numbers speak for themselves. They are a reflection of his inability to lead, his incompetence as a manager and his failure in virtually every category that can be measured. We have tried every conceivable way to convince him to invest in, and maximize the good will of, his employees. He has failed miserably.”
In March, United said it planned to ground as many as 20 airplanes, or 4 percent of its fleet, and further cut capacity in 2008 to soften the blow of soaring oil prices.
At the time, United’s pilots criticized the plan, saying that “shrinking the airline to achieve profitability has been demonstrated to be a failed business practice.”
Any FLOPS pilot can relate to that last sentence!!!