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Grade-A b**tch FA's at AA

  • Thread starter Thread starter satpak77
  • Start date Start date
  • Watchers Watchers 20

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Nope, just pointing out that if you are going to make a scene on board the aircraft over what YOU perceive as surly treatment, you're not going to last long on ANY airline. I've seen them and dealt with them. Believe me when I say the other pax applaud our decision to boot them off, because they are a pain in the a$$ to everyone around them. They feel they are entitled to the world and a half, and let everyone around them know it. I'm not saying that it should be an excuse for poor treatment from the F/As - in fact, I've been on flights where we've kicked off F/As for unprofessional behavior - but if you really have that much of an issue with bad service, bite your *************************ing tongue and deal with it when you get home - NOT on my airplane. And I'm sure Satpak was professional and didn't do anything like that, but he makes a big deal out of surly service that exists at EVERY airline. Perhaps his F/As were having a bad day.. what a shocker, stop the presses! I've been on flights from EVERY AIRLINE that had F/As like that. And to sit here and have a hissy fit over a random flight just because HE wasn't happy - on a FREE RIDE - is just dumb.

p.s. I'd like to point out that I, sir, happen to be one of those AA pilots that hang out at the gate until departure time making sure that we get all of our non revs and OALs on board, in light of the fact that our agents have a certain, ahem, reputation for closing the door on you guys. I also make sure you will be sitting in First Class if there is a seat open. It just so happens that I have somewhat low tolerance of passengers that take out their frustrations on our overworked, underpaid F/As if they don't get what THEY feel they deserve.

I'd like to personally thank you for making our point for us. Please, continue...


Oh... and thank you for destroying our hub in St. Louis.

"The St. Louis hub will be a Crown Jewel in the AA system." ~Don Carty, 2/2001.

What? Is there something like 16 gates left and 1/2 of the Lambert St. Louis International (thank God for Air Canada) Airport boarded up. Some jewel.
 
Oh... and thank you for destroying our hub in St. Louis.

"The St. Louis hub will be a Crown Jewel in the AA system." ~Don Carty, 2/2001.

What? Is there something like 16 gates left and 1/2 of the Lambert St. Louis International (thank God for Air Canada) Airport boarded up. Some jewel.

Please send your displeasure to Mr Carty, along with my middle finger...

I do think it's funny you hold me responsible, though.
 
Paying pax, regardless of who effected the payment, are the reasons the airlines are in business. Just like cargo shippers keep UPS and FedEx in business.

Saying a "coach" passenger "can expect" less customer service is like saying when Grandpa ships a model train to his grandson, he can "somewhat expect" the box to be rough-handled, since he choose bargain basement cheap shipping, versus Intel, who ships 1000 chips a day and is a "corporate" customer.

I mean, come on people. Hot towels, hot meal, etc? No, we ain't getting that in coach. We all know that, thanks. But a general pleasant (uh, its your job by the way) demeanor towards paying coach customers is all we ask.

Note: all the flights are packed these days, this must be good for the industry....

Again, THE face of customer service is the FA, he/she is working the flight and, well, ahem, serves us. Literally.

Only in this case, she didn't. She dis-served us. And her (and for some of you, your...) company.

AA73, got the PM. Thanks

Sorry folks, i am right on this. The argument/discussion (?) was interesting, but I am in the right.
 
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Maybe they should be like the JetBlue FA's, curse at them and then jump? Every airline has good ones and total whack jobs
 

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