For you MAG pilot group haters..

[eaglefly]

Complaints about airlines on the rise
By MARK SHERMAN, Associated Press Writer 58 minutes ago
WASHINGTON - Late flights and lost bags, to say nothing of higher fares, are making air travelers grumpy, an annual survey of airline quality says. <http://ad.yieldmanager.com/pixel?adv=23351&code=18;31;94;118;283;2007;2010;2024;2036;2038;2048&t=2 <http://ad.yieldmanager.com/pixel?adv=23351&code=18;31;94;118;283;2007;2010;2024;2036;2038;2048&t=2> >
The industry posted declines last year in every area of the Airline Quality Rating, amid rising fuel prices, safety problems and bankruptcy filings that shut down three carriers last week alone.
The biggest change was in the rate of consumer complaints, up 60 percent overall. The rate more than doubled at US Airways and Comair, and rose for 15 of the 16 airlines included in the study. The exception was Mesa Airlines.
On-time arrivals dropped for the fifth straight year, with more than one-quarter of all flights late, according to the survey. The rates of passengers bumped from overbooked flights and bags lost, stolen or damaged also jumped in 2007.
"The trend is bad and it doesn't look like it gets any better," said Dean Headley, an associate professor at Wichita State University and co-author of the study being released Monday.
The survey results mesh with the spate of problems that have beset U.S. carriers, starting with surging fuel costs, Headley said.
ATA, Aloha Airlines and Skybus stopped flying just last week because of financial pressures. Major airlines have slashed jobs and passenger amenities while adding fees for second bags, traveling with pets and booking tickets by phone.
It is not surprising that people responded to higher prices and more frequent delays by complaining more, Headley said.
Six airlines — Frontier, Northwest, SkyWest, Southwest, United and US Airways — showed declines in every area in the survey, although Southwest still had the best on-time arrival mark at 80.1 percent.
The Dallas-based carrier also had the lowest rate of consumer complaints, 0.26 per 100,000 passengers.
Still, the airline has not been immune from problems. It is fighting a record $10.2 million fine from the Federal Aviation Administration for continuing to fly dozens of Boeing 737s that hadn't been inspected for cracks in their fuselages.
American, Delta and United airlines recently canceled flights to perform unscheduled inspections of certain aircraft, and US Airways found problems on some Boeing 757s after a wing part on one of its planes fell off during a flight.
The Airline Quality Rating study, compiled annually since 1991, is based on Transportation Department statistics for airlines that carry at least 1 percent of the passengers who flew domestically last year. The research is sponsored by the Aviation Institute at the University of Nebraska at Omaha and by Wichita State University.
The other airlines in the survey were: AirTran, Alaska, American Eagle, Atlantic Southeast, Continental, Jet Blue and Mesa.

Among the study's conclusions:
_The rate of consumer complaints about Mesa dropped by one-third and the airline also showed improvement in its rates of bumping passengers and mishandling bags.

_More than one-third of Atlantic Southeast Airlines flights were late, the worst on-time performance in 2007. The airlines also bumped passengers more often, at a rate of 4.5 per 10,000 passengers.

_JetBlue and AirTran were far ahead of their competitors in avoiding bumping passengers from flights, at 0.02 and 0.15 per 10,000 passengers, respectively.

_AirTran had the best baggage handling rate, at 4.06 mishandled bags per 1,000 passengers.

_American Eagle ranked last in baggage handling with 13.55 mishandled bags per 1,000 passengers.

Are you posting from under J.O.'s desk on your knees again ?

Mesa is a wretched employer and the foul odor of the airline industry. Nothing has changed.

Christmas is coming and hopefully Santa will bring us a complete Mesa shutdown and a J.O. indictment.

 

[zawillif]

Complaints about airlines on the rise
By MARK SHERMAN, Associated Press Writer 58 minutes ago
WASHINGTON - Late flights and lost bags, to say nothing of higher fares, are making air travelers grumpy, an annual survey of airline quality says. <http://ad.yieldmanager.com/pixel?adv=23351&code=18;31;94;118;283;2007;2010;2024;2036;2038;2048&t=2 <http://ad.yieldmanager.com/pixel?adv=23351&code=18;31;94;118;283;2007;2010;2024;2036;2038;2048&t=2> >
The industry posted declines last year in every area of the Airline Quality Rating, amid rising fuel prices, safety problems and bankruptcy filings that shut down three carriers last week alone.
The biggest change was in the rate of consumer complaints, up 60 percent overall. The rate more than doubled at US Airways and Comair, and rose for 15 of the 16 airlines included in the study. The exception was Mesa Airlines.
On-time arrivals dropped for the fifth straight year, with more than one-quarter of all flights late, according to the survey. The rates of passengers bumped from overbooked flights and bags lost, stolen or damaged also jumped in 2007.
"The trend is bad and it doesn't look like it gets any better," said Dean Headley, an associate professor at Wichita State University and co-author of the study being released Monday.
The survey results mesh with the spate of problems that have beset U.S. carriers, starting with surging fuel costs, Headley said.
ATA, Aloha Airlines and Skybus stopped flying just last week because of financial pressures. Major airlines have slashed jobs and passenger amenities while adding fees for second bags, traveling with pets and booking tickets by phone.
It is not surprising that people responded to higher prices and more frequent delays by complaining more, Headley said.
Six airlines — Frontier, Northwest, SkyWest, Southwest, United and US Airways — showed declines in every area in the survey, although Southwest still had the best on-time arrival mark at 80.1 percent.
The Dallas-based carrier also had the lowest rate of consumer complaints, 0.26 per 100,000 passengers.
Still, the airline has not been immune from problems. It is fighting a record $10.2 million fine from the Federal Aviation Administration for continuing to fly dozens of Boeing 737s that hadn't been inspected for cracks in their fuselages.
American, Delta and United airlines recently canceled flights to perform unscheduled inspections of certain aircraft, and US Airways found problems on some Boeing 757s after a wing part on one of its planes fell off during a flight.
The Airline Quality Rating study, compiled annually since 1991, is based on Transportation Department statistics for airlines that carry at least 1 percent of the passengers who flew domestically last year. The research is sponsored by the Aviation Institute at the University of Nebraska at Omaha and by Wichita State University.
The other airlines in the survey were: AirTran, Alaska, American Eagle, Atlantic Southeast, Continental, Jet Blue and Mesa.

Among the study's conclusions:
_The rate of consumer complaints about Mesa dropped by one-third and the airline also showed improvement in its rates of bumping passengers and mishandling bags.

_More than one-third of Atlantic Southeast Airlines flights were late, the worst on-time performance in 2007. The airlines also bumped passengers more often, at a rate of 4.5 per 10,000 passengers.

_JetBlue and AirTran were far ahead of their competitors in avoiding bumping passengers from flights, at 0.02 and 0.15 per 10,000 passengers, respectively.

_AirTran had the best baggage handling rate, at 4.06 mishandled bags per 1,000 passengers.

_American Eagle ranked last in baggage handling with 13.55 mishandled bags per 1,000 passengers.

This doesn't change the fact that you work for less money than my little sister makes babysitting while putting other professionals out of work.

 

[Leroy Smith]

Oct 16, 2006

Wow,mesa really sounds like hell? how can the pilots allow themselves to be treated that way?

Better question is why they started working there in the first place. Or were they just that ignorant of the industry? Some seemed to spend enough time on this board to know better.....

 

[Soverytired]

Dude,

Coming on flightinfo.com and saying something nice about Mesa is like going to a KKK meeting and telling everyone why your white sister should marry the nice African-American dude she's been dating.

In other words . . . a complete waste of time.

 

[GOULET!]

Mesa you scumbags.

 

[T-prop]

Admit defeat Pdubs. Get out of Mesa before you have to start competing for a job with everyone who is stupid enough to hang on till mesa closes their doors in the middle of the night.

 

[Fltlvls]

Mesa you scumbags.

How many more threads on here are going to be about Mesa and all the same blah blah crap, kinda getting old and very boring here boys', the same responses to the same topic, you regional guys need to grow up and get a life , sound like a bunch of little kids that got their kick ball taken away.

 

[atlcrashpad]

Dude,

Coming on flightinfo.com and saying something nice about Mesa is like going to a KKK meeting and telling everyone why your white sister should marry the nice African-American dude she's been dating.

In other words . . . a complete waste of time.

Come on now...... whatchu talkin' bout Willis?..... Bouyyyyyyyyyyy.....

 

[knewhigher]

of course the rate of complaints are going down... the rate of passengers carried is going down too!

 

[N4niner206]

of course the rate of complaints are going down... the rate of passengers carried is going down too!

I think someone needs to explain the definition of "rate" to you. The number of passengers carried would not directly affect the "rate" (ie percentage) of complaints.