Wow, this was taken right off the company website. Are they suggesting that we carry right-ups until it is convenient for maintenance? I like the first bullet stating to give them a heads up on broken items. Yea right. If its broke, its broke. When its broke, where it is broke. No way in hell am I going to call the maintenance dude on row three and say "we have an issue with X, just giving you a heads up". Nope it is like this, " X is not working properly, I need the total hours and landings please so I can finish this 501. Thanks and have a nice day.:laugh:
Maintenance
At the KCGF Headquarters, your Mid-Cabin Program Managers have been participating in ongoing meetings with the Maintenance Department with focus on improving communications between flight department management and maintenance, and between flight crews and maintenance.
An important focus item immerging from these meetings has been the specific manner in which discrepancies are written by the flight crew. For example, the utilization of appropriate wording and/or verbiage on a discrepancy report as well as including any operational data pertinent to the discrepancy are both paramount in efficiently troubleshooting the discrepancy.
As a reminder to flight crews, there is now a Maintenance Coordinator stationed on each Row in the OCC and available for guidance and assistance with all maintenance issues.
The Maintenance Department has asked that we remind our crews to adhere to the following guidelines when generating a 501 discrepancy:
Maintenance
At the KCGF Headquarters, your Mid-Cabin Program Managers have been participating in ongoing meetings with the Maintenance Department with focus on improving communications between flight department management and maintenance, and between flight crews and maintenance.
An important focus item immerging from these meetings has been the specific manner in which discrepancies are written by the flight crew. For example, the utilization of appropriate wording and/or verbiage on a discrepancy report as well as including any operational data pertinent to the discrepancy are both paramount in efficiently troubleshooting the discrepancy.
As a reminder to flight crews, there is now a Maintenance Coordinator stationed on each Row in the OCC and available for guidance and assistance with all maintenance issues.
The Maintenance Department has asked that we remind our crews to adhere to the following guidelines when generating a 501 discrepancy:
- Give the Row 3 Maintenance Coordinator as much advanced notice as possible on impending discrepancies. Whenever possible, discuss each issue with the Row 3 Maintenance Coordinator prior to generating the discrepancy.
- Be as detailed as possible when generating the discrepancy. Whenever possible, solicit guidance from the Row 3 Maintenance Coordinator concerning any necessary data and/or information that should be included in the discrepancy (i.e. flight conditions, temperatures, engine parameters, etc.).
- Whenever possible, solicit guidance from the Maintenance Coordinator on the wording and/or verbiage you will utilize in the discrepancy. Discrepancies written utilizing maintenance verbiage or “maintenance speak” are often more easily interpreted by maintenance personnel, and often yield less confusion or questions at troubleshooting time.
- Always verify that your Row 3 Maintenance Coordinator has received all faxed 501 forms. This should be accomplished by sending an e-mail confirmation of receipt to the A/C Control H800 e-mail address, which may be obtained through the “Lookup” function on your Black/Blueberry. The e-mail should include the time that the fax was sent and the amount of 501s included in the fax.
