Benjamin Dover
Well-known member
- Joined
- May 5, 2006
- Posts
- 299
They pressure wash those landing skid marks off runway "27 Mike" in ATL yet General? Right on twy centerline though, so props for that.
Anyway, I like Delta's cust. service note that just came out "reminding" employees of your policy:
“We do work to accommodate passengers of size,” ACS guidelines state. “Upon request and based on availability, we will try and assign them a seat next to one that is unoccupied. If the plane is full and we are unable to accommodate their seating request, based on availability we will offer the passenger the option of flying standby on the next flight. As a last resort, we offer these passengers the option of purchasing an additional seat at the lowest fare class available.”
Bet this works great on oversold, buying pax off flights that I've seen lately. Domestic life General, not over in the "E cocoon" where you hang out.
I'm glad Delta offers the "pax of size" the opportunity to buy the extra seat at the lowest fare available and there is not a fat guy surcharge.
Anyway, I like Delta's cust. service note that just came out "reminding" employees of your policy:
“We do work to accommodate passengers of size,” ACS guidelines state. “Upon request and based on availability, we will try and assign them a seat next to one that is unoccupied. If the plane is full and we are unable to accommodate their seating request, based on availability we will offer the passenger the option of flying standby on the next flight. As a last resort, we offer these passengers the option of purchasing an additional seat at the lowest fare class available.”
Bet this works great on oversold, buying pax off flights that I've seen lately. Domestic life General, not over in the "E cocoon" where you hang out.
I'm glad Delta offers the "pax of size" the opportunity to buy the extra seat at the lowest fare available and there is not a fat guy surcharge.