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Delta Spanks Servicemen!

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gotta love that instant retraction. sometimes the shortest point between two points is media exposure.
 
CaptJax said:
Having served, I deplore DL's actions.
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Most servicemen on my flights are put in First Class if seats are open, and that happens often. This whole baggage deal will probably change due to this coverage. Try not to deplore too much Captjax, instead just relax with your pax.


OYS
 
Is there anything positive about Delta's image in this post-bankruptcy era? They only run 500 radio commercials per day (since the AT/SWA merger) in ATL reminding people that DAL is the hometown airline and that they had to bring the customer service redcoats back.
 
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Press Release Source: Delta Air Lines On Wednesday June 8, 2011, 1:00 pm
ATLANTA, June 8, 2011 /PRNewswire/ -- Delta Air Lines today increased its free checked baggage allotment for U.S. Military traveling on orders in Economy Class to four checked bags.

Delta's revised baggage policy also allows U.S. military personnel traveling on orders in First and Business Class to check up to five bags at no charge. This change also adds dependents traveling with active military on orders. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches (203 cm), which offers added flexibility over the standard 50 lbs. and 62 linear inches (157 cm) allotment. Because of weight, balance and space constraints, Delta Connection carriers accept up to four bags at no charge.

For personal travel, active military presenting military identification may now check up to two bags weighing 50 pounds (23 kg) or less and measuring 62 inches (158 linear cm) or less in combined length, width and height without charge.

Previously, Delta's policy allotted three free checked bags in Economy Class and four in First and Business Class for military members traveling on orders.



Bye Bye--General Lee
 
General Lee said:
Press Release Source: Delta Air Lines On Wednesday June 8, 2011, 1:00 pm
ATLANTA, June 8, 2011 /PRNewswire/ -- Delta Air Lines today increased its free checked baggage allotment for U.S. Military traveling on orders in Economy Class to four checked bags.

Delta's revised baggage policy also allows U.S. military personnel traveling on orders in First and Business Class to check up to five bags at no charge. This change also adds dependents traveling with active military on orders. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches (203 cm), which offers added flexibility over the standard 50 lbs. and 62 linear inches (157 cm) allotment. Because of weight, balance and space constraints, Delta Connection carriers accept up to four bags at no charge.

For personal travel, active military presenting military identification may now check up to two bags weighing 50 pounds (23 kg) or less and measuring 62 inches (158 linear cm) or less in combined length, width and height without charge.

Previously, Delta's policy allotted three free checked bags in Economy Class and four in First and Business Class for military members traveling on orders.



Bye Bye--General Lee
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This is all well and good, but it's a bit too late.

If management teams at the legacy carriers would empower their employees to "do the right thing" rather than spanking them for thinking on their own, perhaps they'd get just a little less bad press.
 
This is overblown. The servicemen will be rembursed when they file their travel claims. Servicemen typically pay out of their pockets for misc. items when traveling and are rembursed later. So in the long run, Delta wasn't charging the Soldiers, they were charging the government. The government collects enough taxes from the airlines and airline tickets that I have no problem with the government paying for the cost of the service they are purchasing.
 
Overblown? Maybe for some rich Navy P3 NFO. As an officer of Marines I find it disgusting. - and I'm willing to be I'm not alone.
 
C601 said:
IMO they should not have to pay out of their own pockets to begin with...

http://www.youtube.com/watch?v=lpie7-lhok8

Building a "Better" airline, we got the passengers back.....

More like Jim's avatar is you ask me.....
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Delta flies a lot of MAC charters all over the world and domestically. I have flown a few and the troops seemed to like the service.


Bye Bye--General Lee
 
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bladeusa said:
Overblown? Maybe for some rich Navy P3 NFO. As an officer of Marines I find it disgusting. - and I'm willing to be I'm not alone.
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Getting reimbursed by the GOVT is disgusting? If that is normal, and the Navy guy called it like it is, then you need to relax and relearn how it all works. Is he lying?


Bye Bye--General Lee
 
All of us in the service have always felt that Delta didn't respect the military. This just proof of that. Thanks for nothing Delta.
 
General Lee said:
How about with a credit card? Then they get the miles, and get reimbursed by the Govt anyway when they file the normal claim. Sounds like a win for them, miles and repayment.

Bye Bye--General Lee
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Yeah! Just let the government pay for Delta's poor policy.

Gup
 
It's better to ask for forgiveness on overcharging for baggage then to spend millions stating you will NEVER charge for bags.

It only turns into a problem when nobody follows your position on ancillary revenue. SWA made a gamble to NEVER charge for baggage, and now they must not only honor that pledge, but adapt to a business model that supports high fuel, and low yielding domestic markets.

I'm willing to bet there are some executives sitting around wishing they could fill the 2% operating gap with some of that money that was left on the table.
 
bladeusa said:
Overblown? Maybe for some rich Navy P3 NFO. As an officer of Marines I find it disgusting. - and I'm willing to be I'm not alone.
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Agreed-I find it disgusting as a failure of leadership of those in the soldiers chain of command. EVERY soldier, sailor, airman and marine is or should be briefed about travel policies contained in their orders to include baggage allowances and reimbursable expenses. I'd love to see their visit with the sgt major. "So Pvt, did you or did you not know about the travel policy and how to go about claiming travel expenses?". "Well sgt major, I knew about it, but just figured it didn't apply to me."
 
One thing that I can guarantee you that I see when I walk past the Delta ticket counter almost EVERYDAY.

Someone with their bag on the floor trying to reduce the DL bag fee. Funniest thing I've seen.

Speaking of Delta bags and fees, appearantly the word is out with the DL customers....get your oversize bag through the TSA screening, then at the gate the DL rep will be looking to gate check it for....wait for it.........FREE! Completely getting around the DL policy, and they know it. I see it all the time. Funny stuff.

RF
 
I'm willing to take pay cuts so management bonuses won't be affected by any loss of revenue from some of the bag fees. Who's with me?!?
 
Wow. The lead story on the NBC evening news.

Clip of the young wife saying "we're on a budget and can't afford this," with the little daughter walking around.

Soldier looking into his camera saying "Good business plan, Delta."

What a PR disaster. As is often said, the MBAs running the airlines know the cost of everything and the value of nothing.
 
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densoo said:
Wow. The lead story on the NBC evening news.

Clip of the young wife saying "we're on a budget and can't afford this," with the little daughter walking around.

Soldier looking into his camera saying "Good business plan, Delta."

What a PR disaster. As is often said, the MBAs running the airlines know the cost of everything and the value of nothing.
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Jim the Navy guy said there is a procedure for this, to get reimbursed. What a PR disaster? How about the Southwest Tuna Can opening event? Now that is a dangerous PR disaster. And the policy has already been changed. But, just like the tuna can event, you and I can continue to bring this up, but yours was dangerous. Enjoy it.


Bye Bye---General Lee
 
redflyer65 said:
One thing that I can guarantee you that I see when I walk past the Delta ticket counter almost EVERYDAY.

Someone with their bag on the floor trying to reduce the DL bag fee. Funniest thing I've seen.

Speaking of Delta bags and fees, appearantly the word is out with the DL customers....get your oversize bag through the TSA screening, then at the gate the DL rep will be looking to gate check it for....wait for it.........FREE! Completely getting around the DL policy, and they know it. I see it all the time. Funny stuff.

RF
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You really walk past DL ticket counters a lot? For fun? The hotel van doesn't take you to a specifc door closest to the TSA? Really?

And Delta makes a lot of money with these fees, but SWA adds the fees to the fares. They are hidden, because they need to start paying off the merger costs, and pay the Airtran people SWA wages. Didn't you read the article stating SWA wasn't really a LCC anymore? Sure you did. Fares at Southwest are often higher than the legacies. SHAMEFUL...... And your commercials are so stupid. Just dumb. Not Funny Stuff.


Bye Bye---General Lee
 
General Lee said:
You really walk past DL ticket counters a lot? For fun? The hotel van doesn't take you to a specifc door closest to the TSA? Really?

And Delta makes a lot of money with these fees, but SWA adds the fees to the fares. They are hidden, because they need to start paying off the merger costs, and pay the Airtran people SWA wages. Didn't you read the article stating SWA wasn't really a LCC anymore? Sure you did. Fares at Southwest are often higher than the legacies. SHAMEFUL...... And your commercials are so stupid. Just dumb. Not Funny Stuff.


Bye Bye---General Lee
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Yea....you make money...200 dollars a pop to our service members. Unfreakingbelievable. That is a PR nightmare. No question.
 
redflyer65 said:
What great Deltoid spin. Haha...
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I said they already changed the policy.

And did you not have a PR disaster with the tuna can deal? Sure you did, Leno and every other comedian slammed you for weeks. Not true?


Bye Bye---General Lee
 
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Wait, I stand corrected...it was over 3000 dollars for the group of men that defend this country.

I'm glad Delta can make money off the backs of our heros.
 
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Jim said:
This is overblown. The servicemen will be rembursed when they file their travel claims. Servicemen typically pay out of their pockets for misc. items when traveling and are rembursed later. So in the long run, Delta wasn't charging the Soldiers, they were charging the government. The government collects enough taxes from the airlines and airline tickets that I have no problem with the government paying for the cost of the service they are purchasing.
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Reminds me of a thread I once read about a huge high school sports complex. Most people thought it was a waste of taxpayer dollars. One guy stepped in to remind everyone that the complex was paid for through bonds, not taxpayer dollars. Not the brightest bulb.

So, yeah, let's stick the cost to the government. At least it isn't costing us!:rolleyes:
 

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