fletch717
Well-known member
- Joined
- Nov 30, 2001
- Posts
- 589
DAL = Last place in customer service.
SWA actually takes pride in attempting to make customers happy. We don't need to charge for bags at this time, so we don't. Someday maybe.
SWA doesn't charge for bags because their homemade res system can't do it. The same reason they can't do red eyes, or international. SWA turned it in to a marketing strategy while losing hundreds of millions of dollars in ancillary revenue.