DAL, JBLU, and HAL not reporting on-time data

[luckytohaveajob]

AP
DOT Fines Delta for Lack of Arrival Data
Monday November 19, 6:12 pm ET
By Dan Caterinicchia, AP Business Writer
DOT Fines Delta $115,000 for Failing to Provide Customers With Requested Flight Arrival Data
WASHINGTON (AP) -- Federal regulators Monday fined Delta Air Lines Inc. $115,000 for failing to respond to customer requests for on-time arrival data of its flights.The Transportation Department ordered Delta to cease and desist from further offenses and assessed it the civil fine for violations by several Delta Connection carriers, including Comair, Atlantic Southeast Airlines and SkyWest Airlines.
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The 20 largest passenger carriers report on-time performance to the government and must provide on-time arrival statistics when requested by passengers. Through September, more than 24 percent of flights have arrived late -- the industry's worst on-time performance since comparable data began being collected in 1995.
After receiving information that some carriers are failing to respond to consumer requests, the agency launched an investigation that involved several hundred test calls to the carriers.
As a result of the government probe, Delta is requiring reservation agents to achieve a perfect score on a test that includes accurately quoting on-time flight performance if they want to stay employed, spokeswoman Betsy Talton wrote in an e-mail Monday. Any problems observed in quality-monitoring sessions the company conducts would be discussed with individual employees, she added.
Before receiving the government's notice, the Atlanta-based airline corrected problems in reservations systems' software that did not properly display information for certain Delta Connection flights, Talton said. But that error did not affect the global distribution system or Delta's Web site accessible to the public, where more than 80 percent of Delta's tickets are issued.
"We believe these actions have worked, and the department's enforcement office said the positive impact is reflected in the results of the its most recent test calls," Talton said.
The Transportation Department said its enforcement office is continuing to investigate other carriers after imposing fines last month for similar violations of $50,000 on Hawaiian Holdings Inc.'s Hawaiian Airlines and $30,000 on JetBlue Airways Corp.
The agency in May began investigating flights that are at least 15 minutes late more than 70 percent of the time, and last month said it had identified 26 that met those criteria.
If any of those flights also were delayed in the most recent quarter under review, the responsible airlines will face "significant financial penalties," a government spokesman said last month. Results of the investigation are expected shortly.
Shares of Delta fell 96 cents, or 4.8 percent, to $19.01 Monday. The company's stock has traded between $14.94 and $21.95 in the past year.

 

[BLUE BAYOU]

AP
DOT Fines Delta for Lack of Arrival Data
Monday November 19, 6:12 pm ET
By Dan Caterinicchia, AP Business Writer
DOT Fines Delta $115,000 for Failing to Provide Customers With Requested Flight Arrival Data
WASHINGTON (AP) -- Federal regulators Monday fined Delta Air Lines Inc. $115,000 for failing to respond to customer requests for on-time arrival data of its flights.The Transportation Department ordered Delta to cease and desist from further offenses and assessed it the civil fine for violations by several Delta Connection carriers, including Comair, Atlantic Southeast Airlines and SkyWest Airlines.
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The 20 largest passenger carriers report on-time performance to the government and must provide on-time arrival statistics when requested by passengers. Through September, more than 24 percent of flights have arrived late -- the industry's worst on-time performance since comparable data began being collected in 1995.
After receiving information that some carriers are failing to respond to consumer requests, the agency launched an investigation that involved several hundred test calls to the carriers.
As a result of the government probe, Delta is requiring reservation agents to achieve a perfect score on a test that includes accurately quoting on-time flight performance if they want to stay employed, spokeswoman Betsy Talton wrote in an e-mail Monday. Any problems observed in quality-monitoring sessions the company conducts would be discussed with individual employees, she added.
Before receiving the government's notice, the Atlanta-based airline corrected problems in reservations systems' software that did not properly display information for certain Delta Connection flights, Talton said. But that error did not affect the global distribution system or Delta's Web site accessible to the public, where more than 80 percent of Delta's tickets are issued.
"We believe these actions have worked, and the department's enforcement office said the positive impact is reflected in the results of the its most recent test calls," Talton said.
The Transportation Department said its enforcement office is continuing to investigate other carriers after imposing fines last month for similar violations of $50,000 on Hawaiian Holdings Inc.'s Hawaiian Airlines and $30,000 on JetBlue Airways Corp.
The agency in May began investigating flights that are at least 15 minutes late more than 70 percent of the time, and last month said it had identified 26 that met those criteria.
If any of those flights also were delayed in the most recent quarter under review, the responsible airlines will face "significant financial penalties," a government spokesman said last month. Results of the investigation are expected shortly.
Shares of Delta fell 96 cents, or 4.8 percent, to $19.01 Monday. The company's stock has traded between $14.94 and $21.95 in the past year.

HAL should be really concerned because between them and Aloha, they normally rank #s 1 and 2 for on time performance-- maybe the great wx in Hawaii has something to do with that? So what.

 

[luckytohaveajob]

But what is JBLU management doing?

Looks like the shake up in management is having real effects on operational performance.

What other deficiencies are occurring?

 

[HomerJ]

But what is JBLU management doing?

Looks like the shake up in management is having real effects on operational performance.

What other deficiencies are occurring?

And what is DL's management doing? If you're going to bash, please bash fairly...

 

[samballs]

And what is DL's management doing? If you're going to bash, please bash fairly...[/quote

Absolutely nothing, well except changing block times. All of my JFK flights next month were increased by up to 1 hr for next month example: JFK-AUS was 4:40 now it is 5:20. Increasing block times does nothing but mask the problem.

 

[Noserider76]

Welcome to the most regulated supposedly deregulated business in America.
1.) Why not let airlines compete with everything in their power, and
2.) If the customer is not getting the performance they want they can vote with their feet.

Pretty funny that the government is holding the airlines to any standard. Amtrak anyone?

 

[Jmoney]

How about MGMT......

Mgmt can't blame this crap on the pilots! How is General Lee going to try and rationalize this crap? MGMT was too busy scheduling free hookers and bottomless chicken wings for employee appreciation week?
-Just damn!

 

[snow-back]

And what is DL's management doing? If you're going to bash, please bash fairly...[/quote

Absolutely nothing, well except changing block times. All of my JFK flights next month were increased by up to 1 hr for next month example: JFK-AUS was 4:40 now it is 5:20. Increasing block times does nothing but mask the problem.

5:20 on a CRJ . Ugh! I know it's a 900, but really.

 

[luckytohaveajob]

And what is DL's management doing? If you're going to bash, please bash fairly...

Alright, let bash fairly.

JBLU has uncut the market with unsustainable pricing that has been spending the investor raised cash to subsides airfares.

Now the time has come when the IPO cash is dwindling and those that can really run an airline are showing it takes more than an IPO.

Hope you smurfs have a backup plan because it is going to be a long winter working under regional standards with RJ pay during the recession for the next few years.

 

[Nado]

Lucky, isn't it a little early to be drinking and ranting? You forgot the 'Airbus sucks, Boeings rule' blast, and the 'wait to you have to pay for your aiplanes' line.

Your last sounds like a 2002 rant. Move on. Jetblue turned a profit last quarter, on time percentages are moving up. Not that you will listen, believe or care.

Shouldn't you set your targets on Skybus and VA?

You just tired and bitter sounding, thats all. Why don't you tell us who YOU work for, I am sure your airline is perfect, or maybe you don't want to bash fairly.