Dennis E. Fitch, an off-duty United Airlines DC-10 flight instructor, was seated in the first class section and, noticing the crew were having trouble controlling the airplane, offered his assistance to the flight attendants. Upon being informed that there was a DC-10 instructor on board, Haynes immediately invited him to the cockpit, hoping his instructional knowledge of the aircraft would help them regain control. Upon entering the cockpit and looking at the hydraulic gauges, Fitch determined that the situation was beyond anything he had ever faced. The flight crew, while using the engines to control the airplane, were also still trying to fly the airplane using their control columns. Haynes, trying to fly the airplane with his control column while simultaneously working the throttles, asked Fitch to work the throttles instead. With one throttle in each hand, Fitch was able to mitigate the phugoid cycle and make rough steering adjustments. Air traffic control (ATC) was contacted and an emergency landing at nearby Sioux Gateway Airport was organized. Haynes kept his sense of humor during the emergency, as recorded on the plane's cockpit voice recorder (CVR): Fitch: I'll tell you what, we'll have a beer when this is all done. Haynes: Well I don't drink, but I'll sure as hell have one.