Jordan Hansell took over at NetJets in April and delivered 2011 pre-tax earnings of $227 million. That
is a particularly impressive performance because the sale of new planes was slow during most of the
year. In December, however, there was an uptick that was more than seasonally normal. How
permanent it will be is uncertain.
A few years ago NetJets was my number one worry: Its costs were far out of line with revenues, and
cash was hemorrhaging. Without Berkshire’s support, NetJets would have gone broke. These problems
are behind us, and Jordan is now delivering steady profits from a well-controlled and smoothly-running
operation. NetJets is proceeding on a plan to enter China with some first-class partners, a move that
will widen our business “moat.” No other fractional-ownership operator has remotely the size and
breadth of the NetJets operation, and none ever will. NetJets’ unrelenting focus on safety and service has paid off in the marketplace.