Ok, I sort of glazed over looking at all that math up there. What I want to know is, can United actually provide a quality service to pax with their new business plan? I know it's all speculation for now, but the last few times I've flown UAL, things have been anything but friendly. Morale seems very low among ticket and gate agents and FAs, and for way more than Jet Blue, SWA, or whatever, they are barely serving drinks anymore. Although the adjustable headrests and Ch. 9 (as always) are nice. I want the danm lemon-scented towels to come back.