radarlove said:I know. It reminds me of Jet Blue's Orwell-speak, where vendors are "business partners" and every employee, even Neeleman's secretary, is a "crewmember".
radar:
not that i agree with it or not, but jetblue does that to differentiate themselves from the rest of the industry. it is well known as "branding" so far it is working extremely well. take for instance starbucks. is it really a better cup of coffee than dunkin donuts? i don't think so, but all the desperate housewives have to have that cup in their hand with the green symbol on it while driving their fancy SUV. branding is what saved Valujet....or changing its branding!
why do you think jetblue pilots wear those blue shirts? branding. the public will know what a jetblue pilot looks like but not a (fill in the blank) airline pilot. branding! that can be good....and bad i think!