Citrus531
Well-known member
- Joined
- Jan 8, 2005
- Posts
- 251
Hmmmm . . . . not sure what this says about the industry . . . . .
I do have to say, though, that there has been a lot of improvement in the ATL Ramp operation over the past year or so, and they have hired some Agents that have more people skills than in previous years.
The glue that holds it all together, as we all know, is the Pilot group, but after three years of "old school contract negotiating tactics", management has destroyed much of the goodwill that used to exist.
The previous Cantract Offer from management showed their desire to operate AirTran like a Regional Airline . . . . one only has to look at the bottom of that AQR report to see where the regionals ranked.
TW
Good point on the agents. Better management has been hired on the Cust Serv front in the last year to take care of the problems. Being in the top 3 each year in least amount of lost bags is great too...
I'd like to think my 4+ years at the Citrus has helped with the continued transformation of this airline. I know a bunch of hard working non-pilot "crew members" though who'd like to think they're part of the "glue" too...a lot of people working overnights in the tower making sure things are place for the next day, agents pulling doubles, IROP people checking all the close connections, etc...