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I'm travelling with my family, they have real tickets. Can I call to reserve the jumpseat or just show up at the gate? We are CASS now but I haven't tested the system yet.
Just show up at the gate. Try to get there early, the flights have been full lately. You might want to check your status in CASS. I had a guy a few weeks ago that could not get a response from CASS and was almost denied by the agent. If an agent give you a hard time find a pilot and ask for help, most guys will do the what they can to get you on the a/c.