A free hotel room? Ha!

[COOPERVANE]

I actually heard a southwest captain make a PA saying that he and the FO were 85% sure we would make it through the thunderstorm at the end of the runway if we took off now. But figured he would wait a little while until he was 100% sure. If that was O.K. with everyone!!

Classic

 

[wmuflyguy]

There are so many variables in the business that the public does not consider, nor do they have any patience for(e.g. MX, WX).

I was told by a gate agent that if it is a WX issue they do not provide any compsenation, no hotel room, no meal, no nuthin! I like it, Why do we owe you anything cause it is blizzarding in Boston.

 

[COOPERVANE]

Anybody else think that ALL airlines need
to do a better job of educating our passengers?

A few new rules:

-Dont show up for a 10:00 flight at 9:55, You WONT get on. Boarding denied!
-If there is a blizzard in MDW, and you are booked PHX-MDW dont look up and say "what weather?"
-Dont then DEMAND" compensation/hotel room/vouchers/car/hookers
-Dont get PLASTERED before your flight. You wont get on. Boarding denied!
-If you dial up your lawyer in front of the gate agent after getting bumped.....banned for life
-If you tell the flight attendant that just had you removed "I hope you crash!"..banned for life

Anyone else got any?

 

[FN FAL]

"Folks, maintenance tells us we got a iddy-biddy 'problem' with our plane today."

And you guys wonder why people go psycho and want to get off flights on the tarmac. Besides, "Folks" only ride on Low Cost Carriers.

 

[superatr]

I had a drunk say as he was boarding the aircraft, " I hope ya'll don't crash the airplane today". He was escorted off our aircraft. I think they put him on the next flight.

 

[blackbox]

Good point, he may have paid a full fare, and there are certain expectations that should be met when you purchase things, I'll give you that. I was just using him a general example for things that I see on a daily basis. There are so many variables in the business that the public does not consider, nor do they have any patience for(e.g. MX, WX). They just know that if their flight gets delayed or cancelled that they got screwed and want compensation. Do we (the airline) really owe them because we delayed a flight in the interest of THEIR safety? That's where I get frustrated, that there is ZERO patience on behalf of the customer.

I agree with you 100%. people think its so simple just to change something. If they have no experience dealing witha certain situation they just dont understand.

 

[Fred Rogers]

safety

You know I've thought a lot about this, and I think it's the fact that we've made the whole experience so routine. That is a good thing, but people forget that they are in a 100,000 lb hunk of metal going 500 mph 6 miles above the earth's surface. People get angry if the flight is delayed 10 min, regardless of the reason. Pilots are increasingly looked at like bus drivers (by passengers AND management), and the fares go down and the gas goes up.

It's really an interesting set of circumstances and I wonder how we go about fixing it. I have always been one who claims to people that you don't have to be John Wayne to fly an airplane, but you are a professional who is responsible for a good many lives (be it 19 or 390) in the aformentioned hunk of metal.

I don't know what the solution is, but I think it is an interesting / frustrating situation. Great thread btw.

 

[DX Rick]

I love the drunken hillbillies who scream "I am never flying Southwest every again!"
Happens atleast 3 times a show.

 

[Fred Rogers]

I love the drunken hillbillies who scream "I am never flying Southwest every again!"
Happens atleast 3 times a show.

ha ha.. yeah, until they want to go somewhere and they don't want to pay over $100 for the ticket. I can hear the gate agent's inner monologue "oh you'll be back you drunken moron, and then I'll have to put up with you again dammit"

 

[urflyingme?!]

I'm just hoping that the first drunk I kick off happens to be my old high school dean. There's something to dream for...