Delta number 1 AGAIN, 4 years in a row!

[General Lee]

ATLANTA, Dec. 15, 2014 /PRNewswire/ -- Corporate travel managers rated Delta Air Lines (DAL) No. 1 in this year's Business Travel News Annual Airline Survey for the fourth consecutive year. This year's honor marks the first time a carrier has earned top ranking four years in a row.


The No. 1 ranking in the BTN Annual Airline Survey further validates Delta's approach to exceeding customer expectations through its industry-leading operational reliability and thoughtful continuous upgrades to products and services.

"Recognition from corporate travel managers for the hard work and commitment of the entire team of Delta's 80,000 worldwide employees is important validation that we continue to lead the industry for our customers," said Ed Bastian, Delta's President. "Delta's culture of hospitality, continuous improvement and unwavering dedication to be thoughtful in making travel better resonates with business travelers who depend on us to keep raising the bar on service."

The airline ranked first among carriers in all 10 categories, with significant year-over-year gains in each and scoring particularly high in key areas of the survey, including: Value of Relationships with Account Managers and Sales Representatives; Quality of Customer Service; and Networks, Airline Partnerships and Frequencies.


"We congratulate Delta on its historic accomplishment of being selected by the Business Travel News subscribers four years in a row to receive our highest honor in this year's Annual Airline Survey," said Louis Magliaro, Group publisher ? The BTN Group. "Delta is the first airline in our survey's 17-year history to capture top honors four times in a row, which clearly demonstrates the efforts of the Delta team's efforts to be recognized by industry professionals across all survey categories."




Bye Bye---General Lee

 

[Tail Gunner Joe]

... validates Delta's approach to exceeding customer expectations...

exceeding customer expectations??? I call shenanigans

 

[Dumb Pilot]

http://www.worldairlineawards.com/Awards_2014/Airline2014_top60.htm
Lying to yourself will not improve service, DAL actually slipped from #45 in 2013 to #49 in 2014....., stop ignoring the facts and actually improve the service.

http://www.airlinequality.com/StarRanking/3star.htm

3 stars is far from acceptable.

 

[Andy]

Dumb pilot, where do you think Skytrax' revenues come from? It's a 'pay to play' revenue model. The 'top' airlines have consulting contracts with them. And yes Virginia, there are ways to manipulate the data to garner desired results. Skytrax' technique is to either oversample biz/F pax or oversample those in roach class, depending on whether or not there's a consulting contract in place. I'll leave it to you to guess which oversample produces higher positive results.

 

[General Lee]

http://www.worldairlineawards.com/Awards_2014/Airline2014_top60.htm
Lying to yourself will not improve service, DAL actually slipped from #45 in 2013 to #49 in 2014....., stop ignoring the facts and actually improve the service.

http://www.airlinequality.com/StarRanking/3star.htm

3 stars is far from acceptable.

Dumb pilot,

I'm sorry you're mad that you are missing the boat back home (MSP) and have to commute to NRT to fly routes that the locals probably should. (I'm sure they would fly it if they could, obviously scope isn't their priority, or maybe honorable) You probably know by now that the rules are different where you are. Lawyers obviously don't roam around Tokyo looking for age discrimination lawsuits. And, did you ever read the article about that ME airline that kept all of their FAs in a compound and employees actually had to ask the CEO if they could get married? I bet they are close to the top of your list of best service airlines. Are you proud of that? Think about that each time you leave America.



Bye Bye---General Lee

 

[Kharma Police]

Business Travel News, wow what a super mag! You guys number one with Cat Fancy or Boy's Life as well?

 

[Dumb Pilot]

I bet they are close to the top of your list of best service airlines. Are you proud of that? Think about that each time you leave America

Yes they are, top ten year after year with best cellars in the sky award, best airline service across the pacific award and the only airline in Japan with 5 star rating..., I don't have to think about it, I experience it every time I travel.

You have the same lame argument about age discrimination every time and every time I ask why do many airlines that have labour laws as rectrictive if not more than in the US rank so well year after year?

@Andy

Please Andy, don't allow your pragmatism to be blinded. The service just doesn't even begin to compare, best to recognize it and start improving the service that has nothing to do with the age of the F/A's that's just too stupid of an explanation.

 

[SIG600]

Business Travel News, wow what a super mag! You guys number one with Cat Fancy or Boy's Life as well?

Exactly. Every airline is #1 to someone that no one cares about.

 

[redflyer65]

Business Travel News, wow what a super mag! You guys number one with Cat Fancy or Boy's Life as well?

That's just the Genny that's number one with Boy's Life. He has a lifetime subscription with them. It's the gift that keeps giving the whooole year long Clark.

 

[doh]

Delta and service in the same sentence? Well, I did need a good laugh today...

 

[Jetjockey]

Yeah TEAM!!!!!!

 

[General Lee]

You guys are all jealous, it's obvious. And it's great you all care about the service, especially Dumb Pilot. His hero must be the Korean Air VP who made the plane in JFK return to the gate because the lead FA served peanuts in a bag! Oh the humanity! Dumb Pilot must have gasped aloud......



Bye Bye---General Lee

 

[Dumb Pilot]

We are all very familiar with your deflection tactics when your arguments are weak..., stay on topic because I'm not going to engage you in junior high type exchanges....! Why do airlines from countries that have as strict or even stricter labour and discrimination laws as the US do so well year after year in terms of service? And more importantly, why do US carriers are doing worst every year? Specially DAL that seems to be on its way out of the top 50....! Just pathetic.

 

[say again]

You guys are all jealous, it's obvious. And it's great you all care about the service, especially Dumb Pilot. His hero must be the Korean Air VP who made the plane in JFK return to the gate because the lead FA served peanuts in a bag! Oh the humanity! Dumb Pilot must have gasped aloud......



Bye Bye---General Lee

What is Delta doing to improve their customer service? Dumb Pilot is correct..foreign carriers are superior in the customer service department, and the US carriers are getting worse and doing nothing about, or so it seems.

 

[Andy]

We are all very familiar with your deflection tactics when your arguments are weak..., stay on topic because I'm not going to engage you in junior high type exchanges....! Why do airlines from countries that have as strict or even stricter labour and discrimination laws as the US do so well year after year in terms of service? And more importantly, why do US carriers are doing worst every year? Specially DAL that seems to be on its way out of the top 50....! Just pathetic.

Again, intentional sampling bias. And like Sig said, every airline's number one to someone no one cares about.

Husband: 'wow, that airline's ranking number one by Skytrax, let's fly them'.
Wife: 'Who's Skytrax'?
Husband: 'I don't know, but numbnuts airline was ranked number one'
Wife: 'How much are the tickets on numbnuts compared to cattlecar airlines'?
Husband: 'About $100 extra per person'.
Wife: 'WHAAAA'? (insert dramatic chipmunk) https://www.youtube.com/watch?v=a1Y73sPHKxw
'I could use that money to get a massage at our hotel'!
... and so, the wife gets a massage at the hotel and they fly cattlecar airlines.

GL was wrong to post this award crap.
DumbPilot was wrong to make a big deal about airline rankings from yet another stupid company that hands out awards to any airline that pays it to conduct surveys.
Kharma Police was wrong to post award crap about LUV on another thread in response to this thread.

And I'm WAY wrong to post this 2014 Airline of the Year award given to United Airlines: http://ir.unitedcontinentalholdings.com/phoenix.zhtml?c=83680&p=irol-newsArticle&ID=1993910

 

[Andy]

What is Delta doing to improve their customer service? Dumb Pilot is correct..foreign carriers are superior in the customer service department, and the US carriers are getting worse and doing nothing about, or so it seems.

I strongly disagree. I've ridden foreign and domestic carriers. Service levels always depend on the side of the curtain you're on.
Single digit seat - service is great, no matter the airline
Double digit seat - service is comparable, no matter the airline

I find F short haul on most foreign carriers to be an inferior product to short haul F in the US (except express service). Foreign short haul F is comparable to F for domestic express carriers.


If you or your employer aren't willing to pay seven digits for international long haul F, this entire topic is like discussing the merits of a Lamborghini vs a Bugatti. I drive a Porsche Cayman S; that's as exotic as I'm willing to flush money down the toilet. Do you drive a Lamborghini or Bugatti?

 

[Dumb Pilot]

DumbPilot was wrong to make a big deal about airline rankings from yet another stupid company that hands out awards to any airline that pays it to conduct surveys.]

Absolute none sense! The service is not even comparable!

But if it makes you feel better, I won't help to manipulate the data and keep UAL on my no fly list. The service is crap, I wouldn't give the food they serve to my dog, and I learned my lesson not to walk on my socks in those filthy carpets.

 

[Dumb Pilot]

Let's not make silly excuses about data manipulation, or even stupid ones about the age of the cabin attendants and start recognizing that the US carriers are just not doing a very good job in terms of service......, that is the first step towards fixing the problem.

 

[General Lee]

Wow Dumb Pilot, you are seriously flipping out. Andy figured out the scam, and your reliance on that survey to prove your point was shattered. Go back to Narita and the Noodle House and try not to choke on a Gyoza.



Bye Bye---General Lee

 

[General Lee]

I strongly disagree. I've ridden foreign and domestic carriers. Service levels always depend on the side of the curtain you're on.
Single digit seat - service is great, no matter the airline
Double digit seat - service is comparable, no matter the airline

I find F short haul on most foreign carriers to be an inferior product to short haul F in the US (except express service). Foreign short haul F is comparable to F for domestic express carriers.


If you or your employer aren't willing to pay seven digits for international long haul F, this entire topic is like discussing the merits of a Lamborghini vs a Bugatti. I drive a Porsche Cayman S; that's as exotic as I'm willing to flush money down the toilet. Do you drive a Lamborghini or Bugatti?

I think Andy is my new best friend!



Bye Bye---General Lee