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Delta number 1 AGAIN, 4 years in a row!

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General Lee

Well-known member
Joined
Aug 24, 2002
Posts
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ATLANTA, Dec. 15, 2014 /PRNewswire/ -- Corporate travel managers rated Delta Air Lines (DAL) No. 1 in this year's Business Travel News Annual Airline Survey for the fourth consecutive year. This year's honor marks the first time a carrier has earned top ranking four years in a row.


The No. 1 ranking in the BTN Annual Airline Survey further validates Delta's approach to exceeding customer expectations through its industry-leading operational reliability and thoughtful continuous upgrades to products and services.

"Recognition from corporate travel managers for the hard work and commitment of the entire team of Delta's 80,000 worldwide employees is important validation that we continue to lead the industry for our customers," said Ed Bastian, Delta's President. "Delta's culture of hospitality, continuous improvement and unwavering dedication to be thoughtful in making travel better resonates with business travelers who depend on us to keep raising the bar on service."

The airline ranked first among carriers in all 10 categories, with significant year-over-year gains in each and scoring particularly high in key areas of the survey, including: Value of Relationships with Account Managers and Sales Representatives; Quality of Customer Service; and Networks, Airline Partnerships and Frequencies.


"We congratulate Delta on its historic accomplishment of being selected by the Business Travel News subscribers four years in a row to receive our highest honor in this year's Annual Airline Survey," said Louis Magliaro, Group publisher ? The BTN Group. "Delta is the first airline in our survey's 17-year history to capture top honors four times in a row, which clearly demonstrates the efforts of the Delta team's efforts to be recognized by industry professionals across all survey categories."




Bye Bye---General Lee
 
Dumb pilot, where do you think Skytrax' revenues come from? It's a 'pay to play' revenue model. The 'top' airlines have consulting contracts with them. And yes Virginia, there are ways to manipulate the data to garner desired results. Skytrax' technique is to either oversample biz/F pax or oversample those in roach class, depending on whether or not there's a consulting contract in place. I'll leave it to you to guess which oversample produces higher positive results.
 
http://www.worldairlineawards.com/Awards_2014/Airline2014_top60.htm
Lying to yourself will not improve service, DAL actually slipped from #45 in 2013 to #49 in 2014....., stop ignoring the facts and actually improve the service.

http://www.airlinequality.com/StarRanking/3star.htm

3 stars is far from acceptable.


Dumb pilot,

I'm sorry you're mad that you are missing the boat back home (MSP) and have to commute to NRT to fly routes that the locals probably should. (I'm sure they would fly it if they could, obviously scope isn't their priority, or maybe honorable) You probably know by now that the rules are different where you are. Lawyers obviously don't roam around Tokyo looking for age discrimination lawsuits. And, did you ever read the article about that ME airline that kept all of their FAs in a compound and employees actually had to ask the CEO if they could get married? I bet they are close to the top of your list of best service airlines. Are you proud of that? Think about that each time you leave America.



Bye Bye---General Lee
 
Business Travel News, wow what a super mag! You guys number one with Cat Fancy or Boy's Life as well?
 
I bet they are close to the top of your list of best service airlines. Are you proud of that? Think about that each time you leave America

Yes they are, top ten year after year with best cellars in the sky award, best airline service across the pacific award and the only airline in Japan with 5 star rating..., I don't have to think about it, I experience it every time I travel.

You have the same lame argument about age discrimination every time and every time I ask why do many airlines that have labour laws as rectrictive if not more than in the US rank so well year after year?

@Andy

Please Andy, don't allow your pragmatism to be blinded. The service just doesn't even begin to compare, best to recognize it and start improving the service that has nothing to do with the age of the F/A's that's just too stupid of an explanation.
 
Business Travel News, wow what a super mag! You guys number one with Cat Fancy or Boy's Life as well?

That's just the Genny that's number one with Boy's Life. He has a lifetime subscription with them. It's the gift that keeps giving the whooole year long Clark.
 
Delta and service in the same sentence? Well, I did need a good laugh today...
 

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