What??? Skywest and ASA customer service? If you get past the cramped plane and actually have a problem with a connection, who does a pax call? Skywest? ASA? no...... Delta, because that is who sells the tickets. That's who collects the money. That's who issues FF miles. That's who sponsors the Credit Card. That's who HIRED the subcontractor to provide the service in the first place! That's who I call, the branded business that I did business with.
Wait, so what does this have to do with the customer service numbers? You don't actually pay attention to any of this do you? It's OK to admit it, these numbers are something that are tossed around at this level all the time and it's a way to measure ourselves against each other. 2 years of being a part of this delta system now and I'm still shocked how low their numbers are every time I look at them. Numbers alone, Skywest should be running their own airline, but [insert Indy air joke here].
Oh, I forgot, how is the pension at ASA and Skywest that your so proud of? Will those companies be around to make good on it when your ready to retire?
Oh I don't work for Skywest/ASA/XJET, my worthless regional is farther down to the right. The companies could very easily be around 30 years from now if mainline pilots cave on scope. Right now their pension plan is as good as yours for your reference
. Will Delta even be around? Or will they be bought and move forward as "New Company name here"?
But wait..... jynxyjericho just argues that ASA and Skywest have the BEST customer service, at least when compared to Delta? So how can that be???? Airline MGMT has learned that you will compromise your brand by going to poorly ran contractors (maybe MESA?) but by and large MGMT is mostly looking at COST when deciding where to subcontract out lift from.
*yawn* Logically it would stand to reason that on a network as large as Delta it is possible to fly often and never see skywest or ASA or whoever. Even though the metrics that Delta uses to rate their airlines shows Skywest leading, that doesn't mean the product is satisfactory. It's satisfactory for Delta, but not for the customer in all cases.
If you want to vehemently defend Delta, that's fine. As far as the pension being too expensive you may want to look at bus drivers across the country, their pension plans, and rethink.
I want Delta and every mainline company to come restore their pre 9-11 bankruptcy. I have no plans to be at my regional for life (unless you sell out scope THAT fast, and that's tough even for a Delta pilot), I will move on as many others will too. It would be helpful for everyone, all pilots, if mainline spent more time looking at their own problems at their contract (including GIANT issues like scope and pay) rather than kicking the regional pilot around like their dog at home.
Me, my co workers, the people coming behind me, we're all heading to mainline at some point. Maybe not Delta but something. We're all in this together whether you like it or not (obviously you don't), so cheer up and shut up.
