If my FAs are a rude and offensive bunch, you're right - I will not back them up. Complying with FARs has everything to do with customer service. FAs can request passengers to comply or act as seatbelt and cellphone nazis. Its how you ask that matters.
As for the AA captain having balls -yeah the way he handled it was beautiful Just what the company needs by way of PR at the moment.
Happy Flying. Remember to back up your FAs in bankruptcy court.
You think frequent fliers are entitled to "special privileges" as far as FARs are concerned? Methinks you need to go back to the schoolhouse. There are NUMEROUS announcements, both live and on tape, advising pax to turn off ALL electronic devices. I'm also pretty certain it wasn't his first time on an airplane. Soooo, he should have known better. I've seen the behavior he exhibited hundreds of times on every flight I've ever been on. Some yahoo thinks he's more special than everyone else and the "stupid rules" don't apply to him/her.
Do you REALLY think continuing to play a game on your phone is sooo important that it warrants his temper tantrum? Did you read the report of how he got up from his seat WHILE THE SEATBELT SIGN WAS ON, WENT TO THE LAV AND SLAMMED THE DOOR SO HARD THE PILOTS HEARD IT AND CALLED BACK TO FIND OUT WHAT WAS HAPPENING. (all so he could contine to play a game on his phone). Did he plan on locking himself in and staying there for taxi, take-off, the entire flight and landing just to continue a word game? Oh, btw, he also was cursing at the FA being a total scumbag around the other pax. Yeah, that's a Threat Level 1 in my book and if he had been Joe Schmo passenger instead of a "celebrity" he'd have been met by airport police and escorted off. To compound his totally unacceptable behavior he tweets about it insulting both the FA and the airline. He STILL hasn't apologized (not that anyone would think he was being sincere.) He is a total ass-clown and hope AA bans him forever and removes his stupid show from their entertainment line-up.
Jesus, and I thought Alec was stupid.....
Since you're all about customer service, how many times should a FA ask a passenger to comply with a FAR? Once, twice, ten times...for an hour? Should FAs ask the passenger who is so self-important or engrossed in some bull******************** on their iphone or laptop ask them how long they need to finish up? Should flights be delayed in the name of "customer service?" Your attitude tells me that YOU are exactly the same type of a-hole as Alec was when YOU'RE a passenger. Gotta love a crew member who thumbs their nose at the rules while riding as a passenger. Now, THAT's a sure way to win friends.
uke:
