AirlineReporter.com: Showing the LUV. Southwest Crew Orders Pizza for Stranded Passen

[ron burgundy]

My job, as I understand it, is to get the pax SAFELY to their destination. If I can do that then my responsibilities and obligations have been fulfilled! That's what I get paid to do. When the pax are in the terminal I think there is someone else on the payroll that is ..supposed to be... doing their job. I.E. ..redcoats,gate agents,customer service reps ,supervisors,etc. So if they fall short of their obligations, why am I expected to or why should I have to make up for their failure? Not going to do it!.... I know. Teamwork, pride in your company, helping fellow crewmembers because the company treats all of us like crap so we need to stick together. All very valid points. But, when the circus clown cluster, goat rope, rodeo fuch is the norm instead of the exception, I will concentrate on my sole responsibility. Nothing more!

P.S. Any SWA guys feel free to pm me if ya want to walk in my resume. I'm pretty sure that I would be a "shoe in"!

 

[waveflyer]

Keep it up Ron! ;-) well said!
(as long as you don't work for wn)

 

[Rez O. Lewshun]

I was hungry. Figured they were too. Wasn't prepared to nail myself to the cross for these people, nor did I need to get in the papers. I did expect some basic human level of decency, the kind a mother teaches a 3 yr old. Say thank you.

I think it is fair to notice a lack of manners, but to expect it might be too much in todays culture....

 

[Rez O. Lewshun]

Wasn't there a UAL Capt., who was recognized in a newspaper for making customer service announcements at the gates for delays, and also buying food for the entire plane when warranted?

Articles as such only seem to make many of us who provide a high level of customer service more cynical towards the human race in general... sad really.

While the SWA article is IROPS, the photo of the professional pilot serving pizza goes a bit against the grain.... I might have asked the Stews to pass the slices.....

Then there is UAL guy that goes to far and does gate agent duty etc..... one of the problems is, an expectation is created....

On the next event, the pax say, "where is my special treatment, like Mr Cool UAL guy"

 

[SFR]

You guys are all weak, I once diverted a Brasilia into Lawton, OK and a tornado hit the field. Our plane was spun around. We spent the night in the hanger and I ordered pizza and beer for everyone. I even gave all of the women a free orgasm, some mouth and johnson action of course. I let all of the guys watch, that way everyone benefited.

The next day we continued to DFW just after I banged the hot ones again, and all was good. I did not make the news either, but I think I gave 110% and went above and beyond.

I did get the ASA Award of Excellence for that trip, at least I got $1,000 bucks and got to play with the knocker bockers...

 

[Headfake14]

Sooooo...I don't understand why this SWA crew made headlines for buying pizza. We do that ALL the time at JB. And it's not always the crew...our gate agents will do it at out stations/small airports when the flight is severly delayed.

must have been a slow news day.

 

[MILPILOT17]

Sooooo...I don't understand why this SWA crew made headlines for buying pizza. We do that ALL the time at JB. And it's not always the crew...our gate agents will do it at out stations/small airports when the flight is severly delayed.

must have been a slow news day.

In order to answer your own question you would have to read the first post of the thread (including the link) and not skip to the end of the thread and ask a question that is answered in the first post

 

[jehtplane]

I did this at Skywest years ago flying under United Express colors the night southwest went off the end at MDW.. not that uncommon a practice. Pizza delivered.. drink carts emptied.. carry on.. And damn.. I didn't even make the papers...

Same here in CHA, Diverted coming into ATL due to WX.

 

[no1pilot2000]

The important thing is that the crew and airport personnel exercised personal initiative and took good care of the passengers under difficult circumstances. If the crew is from AA, SWA, or any other airline, it's good PR from corporates point of view.

 

[Sluggo_63]

You always hear people complaining about losing the "good 'ol days of flying," but dang, I don't even think airlines of yesteryear did this.

I loved this quote. You mean the airlines of yesteryear that had galleys and hot food? The ones that probably fed their passengers on the way to their destination? That yesteryear? You're right, they probably didn't even need to do this.