So your solution is to just throw in the towel. Does the job not command the respect or did we give it away. Does the job not command the salaries or did we give it away. Give me your solution where looking professional is a detrament.
Looking professional is very important, I'm not quite sure where I said it wasn't. The problem is that you people keep tying professionalism to wearing a hat. The hat is a uniform PIECE. It is one part of the uniform. I guess that you cannot look professional ever unless you are wearing a WWII era headpiece?
I think United crews look very professional in their uniform without their hats. I think Delta crews, while they do look sharp, look silly dressed up like Louis XIV when they walk up to their MD-88.
And no passengers don't care. They will not book tickets on Delta more often because of their uniform, and if they at any point felt "more comfortable" for the split second they saw who they thought was the Captain of the RMS Lisituania walk up to the gate, that flew out the door when they flew for 3 hours on peanuts and pretzels with Atlanta based FAs.
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