United Breaks Guitars

[CFI2766]

This video is going NUTS out there. The local news, local radio, and NPR all ran stories on this video.

It's hits are going nuts on YouTube.

 

[Speedtape]

Wow, that band was awesome. Good tone, good harmonies, good lyrics, I dig it. I need to look into them; I think I need their CD.

However, in a rare moment of lucidity, there are a couple of additional things to consider. I don't habitually defend the company. That being said, does anyone think it a good idea to entrust a $3500 guitar to checked baggage? Also, if the guitar was indeed that valuable, did the passenger have any kind of insurance on the guitar? I wouldn't put a laptop computer in the hands of rampers, much less a $3500 guitar.
You bring up a couple of good points. Usually, liability is limited to a certain dollar amount. However, to the point of the question you pose, most passengers don't have the same insight into the reality of the baggage handling issues that you would. A Taylor runs in that price range.

I don't doubt for a second that he received a terrible customer service experience from United. Given the right circumstances, I think any airline nowadays could treat their customer equally as terrible. That's no excuse, but rather a sad commentary on what the airlines have become.
Agreed.

Finally, as awful as airlines have become in their customer service, the customer, in the third person plural, deserves some of the blame for this situation. If the primary reason a ticket is purchased is the low price of the ticket, which it frankly is the vast majority of the time, then concerns about customer service lose quite a bit of validity. If the quality of his service was truly the most important thing to him, there are a number of fractional providers, or even local part 135 operations that could have done the job.

I can't buy into your cost of the ticket and the level of customer service one should expect argument. The airline offered the ticket at whatever price he may have paid--low or high! There is no logic to advance any argument that customer service should be any different, depending on what a passenger paid for a ticket. The airlines are selling a service--some pay more than others. The passenger does not set the price--at least not directly. Therefore, all passengers should get the same level of service--unless he paid for a First Class ticket, which hardly ever happens anymore.

In fact, the fine print contract, that used to exist on all tickets, is the same for all passengers, no matter the price. Actually what this passenger should do, along with all the other potential customers of this airline after viewing this video, is vote with their pocket book the next time they travel. That will correct the problem!

 

[Speedtape]

According to a news report that was shown today, a UAL spokesman stated that now those in charge, now feel that Dave Carroll may have been mistreated in his request, and that they are in friendly talks to try and resolve his issues. Youtube is powerful!

These musicians are excellent and have some great work in their portfolio. I would suggest that people go to their website and listen to their music. Hopefully, this effort will get them more than a reimbursement for a Taylor.

 

[Speedtape]

This video is going NUTS out there. The local news, local radio, and NPR all ran stories on this video.

It's hits are going nuts on YouTube.

It reminds me of the CreditReport.com commercial.

 

[Max Q]

Who doesn't love revenge? That's why the song is doing so well.

 

[Carl_Spackler]

The ironic thing is that they are better off because United damaged his guitar. So, for them, it's actually a good thing and they should thank united.

 

[Speedtape]

The ironic thing is that they are better off because United damaged his guitar. So, for them, it's actually a good thing and they should thank united.

They owe United nothing. United has been exposed!