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jetblue closes the door 20' prior to departure.

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T

Tranboy

Member
Joined
Jan 30, 2003
Posts
8
I couldn't believed my ears when the jet blue agent told me I couldn'd get on the flight because he was ready to close the the flight 20' prior to departure.
I was trying to get on the flight after I arrived from an United international flight. I run to the jet blue gate with 20' to spare but he woudln't let me get on, he turn around and close the door on my face.
I guess he was going for the ontime $20 comission that day.
 
Tranboy said:
I couldn't believed my ears when the jet blue agent told me I couldn'd get on the flight because he was ready to close the the flight 20' prior to departure.
I was trying to get on the flight after I arrived from an United international flight. I run to the jet blue gate with 20' to spare but he woudln't let me get on, he turn around and close the door on my face.
I guess he was going for the ontime $20 comission that day.
Click to expand...


WoW! Just 20' ???? That must have been one scary takeoff! :eek:
 
I give up- Did you have a ticket or were jumpseating?


Ticket:Closing door for running passenger before scheduled departure- Bad PR and poor customer service.

Jumpseat: Big #$%ing deal. Sometime things just don't go as planned, work on plan B,C,D,E,F. Don't go to a public forum and whine. That, along with some juvenile Avatar only highlights you as a potential guest on the Jerry Springer show, where most likely you can cry onstage about being dumped by your trailer park girlfriend and your post op transgender assignment pains.

You should have just crawled in a corner across from the Cinnabon, opened your backback, put on your IPOD and dabbed your tears to George Michael singing "I'm Never Going to Dance Again...."
 
They dont get a commision... and from one commuter to another, move to your base. See above work on plan B,C,D,E and move on man.... just move on. LOL
 
C-150ETOPS said:
I give up- Did you have a ticket or were jumpseating?


Ticket:Closing door for running passenger before scheduled departure- Bad PR and poor customer service.

Jumpseat: Big #$%ing deal. Sometime things just don't go as planned, work on plan B,C,D,E,F. Don't go to a public forum and whine. That, along with some juvenile Avatar only highlights you as a potential guest on the Jerry Springer show, where most likely you can cry onstage about being dumped by your trailer park girlfriend and your post op transgender assignment pains.

You should have just crawled in a corner across from the Cinnabon, opened your backback, put on your IPOD and dabbed your tears to George Michael singing "I'm Never Going to Dance Again...."
Click to expand...


Ouch the poor guy was upset for missing a commute but now he is probably going to eat a bullet after that one.....


Honestly closing the door 20 mins prior is not standard and anything beyond 10 mins early requires redispatch.
 
And I believe they will not wait for standbys either. Meaning, if all ticketed customers are on board, and SysOps both desires and approves it to leave 20 minutes early, then it will leave 20 minutes early.
 
20' = 20 feet; :20 = 20 minutes

What are you saying...

A. The pilots should fill out an ASAP for taxing with a door open.

B. The gate agent was a jerk and closed the door early, and the airplane sat there for another :15.

C. I just wanted the blue chips.

D. All of the above.

E. A and C

F. B and C
 
What the he::? A ' stands for minutes and " stands for seconds. Why all the lame complaining about semantics?

On topic, if it's my last leg back to base, you bet I will leave 20 minutes early, or even earlier if the gate agent will let me. If all ticketed passengers are on board, we're outta here. As a non-rev or jumpseater, you should have been at the gate 30 prior.
 
I'm surprised you can leave 20 minutes early, even with all paying pax onboard.

at SWA it is only 5 minutes early with all expected customers onboard and I hope that most flight deck crews are cruising the top of the jetway to make sure that we aren't leaving any j/s we could be taking. sometimes agents get their priorities wrong (and put efficiently on time before customer service).

I don't know if the thread starter was commuting or not but I'm surprised how many people jumped on him. closing the door 20 early seems more like a legacy thing than an LCC trying to keep good customer service thing. then again, I'm just a pilot and I just fly the plane.

then again with 20-30 minute scheduled turns, it'd be almost super-human to leave 20 early; so we don't run into this problem much, FOM 5 minute limitation or not.
 
Last edited:
firstthird said:
I'm surprised you can leave 20 minutes early, even with all paying pax onboard.

at SWA it is only 5 minutes early with all expected customers onboard and ...
Click to expand...

GASP -- you mean swa and jb may have different FOMs with different regulations? Who are the ad wizards that came up with that one?
 
GASP -- you mean swa and jb may have different FOMs with different regulations? Who are the ad wizards that came up with that one?
Click to expand...
good one.

sort of proves the point there.

a few years ago there would have been 5 or 10 jetblue guys apologizing and saying that shouldn't happen (leaving people at the gate). instead, all this guy is getting is attitude about how he chooses to commute, that is our FOM so screw you buddy, etc.

doesn't this bother you?

SWA guys are pretty pissed at our new boarding procedures where jumpseaters beyond the first 2 end up boarding at the very end of the cycle, usually meaning their bags get checked. but at least they get on board.

this guy asked a legitimate question, why is the door shut 20 minutes prior. all he got was grief.

If I was a jetblue guy, I'd be wondering how many other people get left to make a 20 minutes early push. that isn't the way to win hearts and minds but judging by this thread, some of you guys just don't care.

I guess when your company is 7 years old, the been there done attitude that settles in.
 
clickclickboom said:
Ouch the poor guy was upset for missing a commute but now he is probably going to eat a bullet after that one.....


Honestly closing the door 20 mins prior is not standard and anything beyond 10 mins early requires redispatch.
Click to expand...

I don't think a re-dispatch is required any more, just a nod from System Ops, and you're good to go. (Up to 60 mins early)

I'm sorry this happened though.
 
firstthird said:
good one.

sort of proves the point there.

a few years ago there would have been 5 or 10 jetblue guys apologizing and saying that shouldn't happen (leaving people at the gate). instead, all this guy is getting is attitude about how he chooses to commute, that is our FOM so screw you buddy, etc.

doesn't this bother you?

SWA guys are pretty pissed at our new boarding procedures where jumpseaters beyond the first 2 end up boarding at the very end of the cycle, usually meaning their bags get checked. but at least they get on board.

this guy asked a legitimate question, why is the door shut 20 minutes prior. all he got was grief.

If I was a jetblue guy, I'd be wondering how many other people get left to make a 20 minutes early push. that isn't the way to win hearts and minds but judging by this thread, some of you guys just don't care.

I guess when your company is 7 years old, the been there done attitude that settles in.
Click to expand...


I do a 45min drive to a 2 leg commute to an airport express bus for my commute,,,,,, Trust me i feel his pain in more ways than one.. What I can say is that I very seldom see a doors closed 20 early unless there is a very good reason. Take that back in 3 years at JB I have never pushed 20 early ever.. Push 10 early in the Caaribean all the time
 
Maybe I'm missing something..but why would an airline NOT close the door with all the bill-payers on board??? Am I missing something?

A gate agent just hanging around with the doors open just in case a JS or a Non-rever shows up?

Hey, I'm all for the free ride, but it's just that.
 
all I know is SWA, but the reason that we can only push 5 early is to get that last full fare passenger.

If someone has the later flight, gets to the airport early, decides he wants to go now, he can upgrade to a full business fare (assuming the cheap seats are gone) and go now.

used to be we couldn't close the door even 1 minute early unless all 137 seats were filled, just waiting for that one last guy. but with security and all now, it isn't likely that someone shows up that late anymore. but I think there is still the chance someone upgrades to go early, thus why we wait.

works out well for commuters too though.

I guess I've always just associated the 'close the door, flight is closed' mentality to the old school legacies (pre-9/11) where no one seemed to care. the plane wasn't leaving early, just the door had to be shut at a certain time. and if you and your family sat there and watched it pull away, so be it.

don't get me wrong, I'm almost always way early when I'm a pax and understand how a little late here and there = a lot late at the end of the day.

just was surprised at the cavalier attitude about leaving someone and about the 'it's only 20 minutes early' mindset.

different strokes I guess.
 
I would love to know what city pair Tranboy was traveling. He says he came in from a UAL international flight. Maybe IAD or SFO. It just does not happen that we push 20 minutes early especially, going to anywhere in south Florida. You wait on the 5 to 10 wheelchairs and there is always the late running passenger. Perhaps if he had called and listed as a jumpseater (hint, hint) they would have been looking for him. I will not leave early if we are expecting a commuter. Unless, it is the last leg then all bets are off.
 
If I know a Jumpseater (Pilot) is coming, we will wait. If I know he is past security... whoops, I just thought of something I need to talk to dispatch about (on a land-line).

If I'm on day 4 and my kids are waiting and I have no clue about some guy showing up on 1 of the 60+ legs per the month.... See ya, shoulda told someone you were coming.

Reality: Those pilots still have no clue you were there. I guess we are supposed to hang-out just in case someone wants a ride. (about .00921% of the time).

(I guess this is the problem with Wifi in the terminal... pilot p!ssed and access to flightinfo without cool-down time)
 
firstthird said:
good one.

sort of proves the point there.

a few years ago there would have been 5 or 10 jetblue guys apologizing and saying that shouldn't happen (leaving people at the gate). instead, all this guy is getting is attitude about how he chooses to commute, that is our FOM so screw you buddy, etc.

doesn't this bother you?

SWA guys are pretty pissed at our new boarding procedures where jumpseaters beyond the first 2 end up boarding at the very end of the cycle, usually meaning their bags get checked. but at least they get on board.

this guy asked a legitimate question, why is the door shut 20 minutes prior. all he got was grief.

If I was a jetblue guy, I'd be wondering how many other people get left to make a 20 minutes early push. that isn't the way to win hearts and minds but judging by this thread, some of you guys just don't care.

I guess when your company is 7 years old, the been there done attitude that settles in.
Click to expand...

It blows to be left at the gate. That being said, it has happened to me, and I work here. I know it sucks, but sometimes you get a real tool for an agent, and they are dying to piss in a pilots wheaties.

On the other hand, I've had numerous bad experiences on other airlines and never written about it on flightinfo. I never will complain about jumpseat problems here.
 
firstthird said:
good one.

sort of proves the point there.

a few years ago there would have been 5 or 10 jetblue guys apologizing and saying that shouldn't happen (leaving people at the gate). instead, all this guy is getting is attitude about how he chooses to commute, that is our FOM so screw you buddy, etc.

doesn't this bother you?

SWA guys are pretty pissed at our new boarding procedures where jumpseaters beyond the first 2 end up boarding at the very end of the cycle, usually meaning their bags get checked. but at least they get on board.

this guy asked a legitimate question, why is the door shut 20 minutes prior. all he got was grief.

If I was a jetblue guy, I'd be wondering how many other people get left to make a 20 minutes early push. that isn't the way to win hearts and minds but judging by this thread, some of you guys just don't care.

I guess when your company is 7 years old, the been there done attitude that settles in.
Click to expand...

Actually, it doesn't prove any of your points. I never judged him nor jumped on him for his "mistake". Reread my posts. It is what it is and if we were gonna open this thread up to EVERYBODY's experiences with jumpseating / non-revving / commuting, I bet it would be a mile long and filled with color from EVERY airline.

Like Sail -- I have respect for the commuter (I am one) and will make sure they get on. But if you don't even know they EXIST -- wtfo.

Are you gonna somehow weave fuel hedges and the supremacy of swa into this thread? ... because "yawn" I am getting bored.
 
Hey Chef,

Don't ever agree with me again! It makes me feel DIRTY!

Excuse me while I go huddle in the show and wash this post off of me.

This guys a dipsh!t he was just posting about DAL on another thread.
 
Mike Oxlong said:
20' = 20 feet; :20 = 20 minutes

What are you saying...

A. The pilots should fill out an ASAP for taxing with a door open.

B. The gate agent was a jerk and closed the door early, and the airplane sat there for another :15.

C. I just wanted the blue chips.

D. All of the above.

E. A and C

F. B and C
Click to expand...
I'm gwoin ta guess an say closin' duh doe 20 feets prior ta depature aint watt he wuz sayin'........
bouyyyyyyyyy.....
 
I'm a commuter too, which is exactly why I'm going to leave as early as possible. If I don't get back to base early, I'm going to miss MY commute home.

Incidentally, at my company, the only time we can leave early is at an out-station. Therefore, there's no good excuse for a jumpseater not being at the gate :30 prior.

At the hub they will not let us depart early. So no worries if you're running from your connecting flight.
 
Tranboy said:
I couldn't believed my ears when the jet blue agent told me I couldn'd get on the flight because he was ready to close the the flight 20' prior to departure.
I was trying to get on the flight after I arrived from an United international flight. I run to the jet blue gate with 20' to spare but he woudln't let me get on, he turn around and close the door on my face.
I guess he was going for the ontime $20 comission that day.
Click to expand...

Sucks to be you. Try spell/grammar check next time, it's a great feature computers have these days.
 

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