jetflier
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Northwest Airlines Corp. service performance dropped in 2007, according to a new report, but the airline was still better than many others in the industry.
The Airline Quality Rating 2008 report showed the Eagan-based airline (NYSE: NWA) saw more customer complaints, a drop in on-time arrival performance, an increase in denied boarding and an upswing in mishandled baggage.
But Northwest still improved its overall ranking, moving to 4th place in 2007. It came in behind Air Tran, Jet Blue and Southwest airlines, making Northwest the highest-ranking of the airline industry's old-guard, "legacy" carriers.
It was ranked 5th in 2006 and 7th in 2005 and 2004.
Customer complaints at the airline increased to 1.4 of every 100,000 passengers in 2007, up from less than one person for every 100,000 passengers in 2006. On-time arrival performance slipped to 69 percent, down from 76 percent in 2006. The number of times the airline mishandled bags jumped to 4.6 for every 1,000 customers in 2007. That number was 5.01 in 2006.
The airline also denied boarding more often in 2007: That result was .83 people for every 10,000 passengers, the rate was .81 in 2006.
Last week, the company announced it would reduce its domestic flight schedule later this year and cut its fleet by 15 to 20 planes as a result of rising oil prices.
[email protected] | (612) 288-2107
All contents of this site © American City Business Journals Inc. All rights reserved.
The Airline Quality Rating 2008 report showed the Eagan-based airline (NYSE: NWA) saw more customer complaints, a drop in on-time arrival performance, an increase in denied boarding and an upswing in mishandled baggage.
But Northwest still improved its overall ranking, moving to 4th place in 2007. It came in behind Air Tran, Jet Blue and Southwest airlines, making Northwest the highest-ranking of the airline industry's old-guard, "legacy" carriers.
It was ranked 5th in 2006 and 7th in 2005 and 2004.
Customer complaints at the airline increased to 1.4 of every 100,000 passengers in 2007, up from less than one person for every 100,000 passengers in 2006. On-time arrival performance slipped to 69 percent, down from 76 percent in 2006. The number of times the airline mishandled bags jumped to 4.6 for every 1,000 customers in 2007. That number was 5.01 in 2006.
The airline also denied boarding more often in 2007: That result was .83 people for every 10,000 passengers, the rate was .81 in 2006.
Last week, the company announced it would reduce its domestic flight schedule later this year and cut its fleet by 15 to 20 planes as a result of rising oil prices.
[email protected] | (612) 288-2107
All contents of this site © American City Business Journals Inc. All rights reserved.
