For more reading, look up "SkyWest Adopts a Problem Child" from the Salt Lake City Tribune, October 6th.[FONT=Tahoma, Verdan, Lucida]ASA: The Red-Headed Stepchild.[/FONT][FONT=Tahoma, Verdan, Lucida] That leaves Skywest the owner of ASA, an operation that is as fundamentally different from Skywest as a coal barge is from a luxury cruise ship. On the surface, ASA just brings problems to the Skywest table. [/FONT]
[FONT=Tahoma, Verdan, Lucida]Skywest is arguably one of the best-managed corporations, let alone best-managed aviation companies, in the country. Despite the strains of growth over the past three years, it has managed to maintain a culture of clean airplanes, good service, and rational management. The fact that the company remains entirely non-union is a testament to its leadership. Employees seek out union representation when they feel they have legitimate doubts about some aspects of how their airline is run. These, apparently, are not a large part of the work environment at Skywest.[/FONT]
[FONT=Tahoma, Verdan, Lucida]ASA, on the other hand, has been, to put it mildly, service-challenged. Small communities throughout the South over the years have a wide range of stories they can relate regarding service quality that at times could only be described as rivaling that of Aeroflot. Concourse C at ATL (the part occupied by ASA) was at one time a living case study in customer service that was "on-automatic," which for all intents and purposes indicated that ASA management had been on a permanent leave of absence. It's possible that Delta has historically lost revenue on the basis of some consumers simply refusing to fly a DL itinerary that involved ASA.[/FONT]
~~~^~~~ said:Last year we had an employee opinion survey sponsored by the Company. Amongst the pilots (including mangement pilots and instructors if I'm not mistaken). Only 8% of the respondents said that they trusted management. Then the comments section of the survey was mysteriously lost. (no kidding)
I keep hoping this place will improve. ASA has a lot of potential. However, today's negotiating update lets us know the trend is not positive.