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Big Duke Six said:If you were John Q Average Passenger, would you buy a ticket on SWA after seeing people in tears because they were denied a seat and were about to lose a days' pay, or miss out on a $3000 vacation they had already paid for?
Mr Hat said:I agree with the above post, the Gate manager that helped that poor old man change his cloths after soiling them is amazing. I was highly impressed, other gate agents at other airlines would have told them to solve the problem or go home and they never would have gotten the guys bag out of checked luggage in order for him to change.
Bravo Southwest!
Donald said:I read in a magazine article that 5 other airlines were approached by A&E and Southwest was the only one that didn't turn them down.
Big Duke Six said:I find this show very interesting. From a pilots point of view, you almost never see all the stuff the gate agents have to deal with. I am sort of new to the business, but my gut feeling is that, while I know that every airline oversells, has smelly customers and has to deal with liars and cheats, this show will do more harm to SWA than good. If you were John Q Average Passenger, would you buy a ticket on SWA after seeing people in tears because they were denied a seat and were about to lose a days' pay, or miss out on a $3000 vacation they had already paid for? Like I said, I know this happens everywhere, so I'm by no means slamming SWA, it's just that I don't think their gamble with the show will pay off.
Neither would the SWA Gate manager if the camera wasn't there!
Nobody can say for sure but I am pretty convinced that he would have done the same thing camera or not. Read "Nuts" or any other article/book about SWA and you'll see some pretty extraordanary stuff. They are a breed apart over there. Frankly, how could you not help the poor guy out with his wife crying there. It was very sad.Neither would the SWA Gate manager if the camera wasn't there!
Huh, thats interesting. I always thought that was a stupid policy to oversell airplanes. I mean tickets are non-refundable anyway! Even if a passenger no-shows, you still make the money from his ticket.Sorry I can't resist but JB does not oversell it flights.