Many pilots have directly called ADP and the ADP employees have said it was ADP'S fault. Something about a mix up because we had a performance bonus paid around same time and that had to be paper check. For what it's worth...
How would one call ADP directly? I have been in HR for years and an ADP client for 14 years. Not one of my employees would ever think to contact ADP if there was a problem with their pay. They would call Payroll and/or HR.
I surmise it was an operator error in that Payroll ran the out of sequence payroll (performance bonus) on top of the regular payroll. That turns off direct deposit. What should have happened was the regular payroll info should have been deleted, the out of sequence payroll run, then the regualar payroll entered; direct deposit would have remained intact. What is also interesting is that employees apparently didn't know about it until their pay failed to hit their bank accounts. At least the day before payroll hits, Payroll gets a report that shows live checks vs. direct deposits. It should have become evident then and they should have proactively notified employees instead of merely putting the live checks in the mail. Just my 2 cents from the peanut gallery...
Carry on...