United what's going on please

[contrail67]

>>>Most of the legacy airlines have about a 80-85% load factor...you see, people know they have a choice....<<<

The reason legacy airlines have a higher load factor is because hub and spoke flying creates higher load factors (revenue) while point to point flying creates lower costs. Anyone who really knows airline business knows this fact -- it has nothing to do with "preference".

The issue then becomes establishing the ideal ratio between revenue and costs. SWA, with their primarily point to point flying has a better ratio.

SWA has better pitch (legroom) than most legacies, they have friendlier agents, their flight attendants don't mind cruising the cabin making sure everyone has a drink, they don't nickel and time you for pillows and luggage, and SWA cancels flights less often than other airlines, and they don't hit ya up for huge change of flight fees.

spacecadet, you obviously don't know what you are talking about.

Never said they don't do a good job but to say they are the best...is an opinion.
The airline I work for...makes sure everyone has a drink(for free), first class folks all get a very nice meal, coach and first have a movie or tv to watch along with 10 plus music channels, and the F/A's cruise the cabin and focus on Customer Service.....Our pillows and blankets are free...and they have the choice to travel to virtually any place on the planet they want to go to. This is why not EVERYONE chooses SWA. More people choose to not fly SWA than do.
If you argue that you have the highest domestic loads/passengers ...that is because some people want more than domestic flights.....so you will have the highest domestic loads at SWA...it is the only place you go.

 

[waitin]

I'm not even gonna bother. It wasn't even worth this many keystrokes.

So true...

 

[Beaver79]

Fly LUV!!!!

AGREED! No bag fees, friendly people, and a good chance you'll be on time or pretty close to it! And I only know that because I jumpseat on them regularly. Rarely - if ever - see upset passengers there...including the business ones!