- Aug 24, 2002
- Total Time
- A lot
till the time US carriers get their act together and realize that this is a service business - problems will continue to plague the legacy carriers.
High costs can be covered as long as you can charge for it. But who in their right mind would want to pay a premium for the "customer experience" that is offered by the legacies.
Hmmmm. Delta made billions in the last two years, primarily due to fees like bag fees. Seems like most planes are still full. They also had fuel surcharges and fare hikes that even Southwest followed because they aren't as well hedged as in the past. There is no doubt service is important, but what is more important is covering the total cost of a ticket plus a bit more to make a profit. This aint Amtrak. BTW, service has gotten better due to more enhanced business class products, like Direct TV in the seats, lie flat seats, better food for First or Business Class seats, etc. I even think Southwest increased their food choices to Cheezits. Awesome!
Bye Bye---General Lee