SWA new boarding procedure

[ivauir]

Most of the feedback I've gotten has been positive, but I haven't flow it as a passenger. Purpledog, it sounds like your flight had a lot of famillies, under the old system someone with an "A" might walk on and find no "desirable" seats, especially if it is a through flight. So, this is a circumstance where we cannot please everyone, but most people under most circumstances seem to find the new system an improvement. I'm sorry you don't care for it. If the "obese" man can't get the armrest down he should have two seats. If you were a paying passenger please tell Colleen how you feel:

Attn: Colleen
Southwest Airlines
P.O. Box 36647 - 1CR
Dallas, Texas 75235-1647

If you were non reving, you are welcome.

 

[AV80R]

... If you were non reving, you are welcome...

I don't think he/she was non-reving...

"...I told the lead FA about what happened to me and she just looked at me like I was some Nonrev Pilot that should be thankful to have a seat. Thankfully for myself My company doesn't buy too many tickets for me on SWA..."

 

[ivauir]

I don't think he/she was non-reving...

"...I told the lead FA about what happened to me and she just looked at me like I was some Nonrev Pilot that should be thankful to have a seat. Thankfully for myself My company doesn't buy too many tickets for me on SWA..."

Two different posters here. I was responding to the other one. This gentleman should not be shocked that he is perceived as a non rev when traveling in uniform

I appreciate the business, and I am sincere when I tell customers to write Colleen. We're never going to please everyone with our boarding process - assigning seats would displease our core consumer.
SWA values customer feedback, but FI is not the venue to lodge your complaint. Write Colleen.

 

[AV80R]

... Two different posters here. I was responding to the other one...

Really? Ok, thanks for clarifying that...

 

[GuppyWN]

Just because you nonrev doesn't give us the right to treat you like crap. I sometimes get treated like crap when I jumpseat/nonrev. When it happens I ALWAYS take a minute to remind them that we all work for the same team and if we can't take care of our internal customers how can we possibly take care of our passengers.

As far as cutting in line, well, that's just rude. We must be consistently enforce our procedures so Buffalo boards just like Lubbock.

Gup

Gup

 

[capt. megadeth]

If the "obese" man can't get the armrest down he should have two seats. If you were a paying passenger please tell Colleen how you feel:

Attn: Colleen
Southwest Airlines
P.O. Box 36647 - 1CR
Dallas, Texas 75235-1647

If you were non reving, you are welcome.

Let's all write Colleen and tell her we all want fat people to pay for 2 seats. They should.

 

[CA1900]

Please, please. They're not fat -- they're customers of size.


My favorite part:

Select the number of seats needed (“two” is the typical choice for most Customers of size).

 

[capt. megadeth]

LOL! Customers of size? GMAFB!

PC is out of control in this country.

 

[AirBadger]

Because any rational company like Southwest should call "customers of size" fatties instead. Yeah, that'll sell tickets. It's not about being PC, it's about not being a dooshbag.

 

[AV80R]

Let's all write Colleen and tell her we all want fat people to pay for 2 seats. They should.

I say, let them walk to their destination - much cheaper and healthier once they lose those 50+ extra pounds!