Southwest - WHY no assigned seats?

[MLBWINGBORN]

Other than this board, whom else have you made aware of your experiences?

Again...If you have a concern im sure it will be considered..

If the fine folks in Dallas see a genuine need to change the boarding process that will benefit both the company as well as our passengers I have no doubt they will move heaven and earth to make it happen..

Although its rumored that alot of "folks" read this board...I very seriously doubt that you will get very far with your concerns unless you take it to the people that can do something about it..

SO..write a letter and follow it up with a phone call...Give the people that get paid to listen a chance to do their jobs..

Going on and on like this in an open forum does nothing more than reduce your arguments to the level of flame bait..

Mike

 

[Anaconda]

a few months back colleen wrote an article in the swa inflight magazine about the assigned seating subject. not sure if you can do a search for it on their site or not, but in a nutshell it all came down to $$$ in her justification for why they do what they do. i'm sure that's the response you would get if you wrote or called customer svc...

 

[madjack]

To quote from an Associated Press Article in yesterday's paper titled "Airlines' bad year was a good one for customers":

"Southwest, the only major airline that made a profit last year, also got better. The airline consistently has the lowest complaint rate - .33 per 100,000 passengers - compared with an industry rate of 1.22."

 

[tredding@swa]

yea baby....

nuff said..... any more arguments???

Row, row, row yer boat....

Tred

 

[trainerjet]

See my previous post for further explanation, but if your expectations are low, there is very little to be disappointed with and therefore, nothing to complain about.

 

[Heavy Set]

Not "You Get What You Pay For"

Last time... This is not a "you get what you pay for" situation because AirTran and Jetblue are dirt cheap too yet provide better customer experiences... I would bet money that most customers would choose Jetblue vs. Southwest in a comparison test (one-way on each) on a New York to Florida route. Southwest should consider changing its policy - even if it adds 5-10 minutes to their turnaround times - not much considering all of the schedule padding that we know happens... Jetblue always seems to load passengers quickly - I have never been late on a Jetblue departure.

Good luck!

 

[Snoopy58]

How do they do the weight & balance?

The ops agents can control where all the bags & cargo go in the holds (forward & aft), so they have a lot of control of the CG that way. Generally, unless you're close to a limit, it matters not; with a really full airplane, the pax will be evenly distributed since there won't be many empty seats (& since they'll all be middle ones, fairly evenly distributed at that); on a mostly empty flight, it isn't all that much weight that you're worried about. On the rare case when you ARE close to a limit, the ops agent uses "the loading rule" (that's what the W&B form calls it), which requires half the pax to sit in the front half of the jet (not usually a difficult thing -- people want to be "first one off" most of the time anyway). The flight attendants would ensure that this happens, if needbe.

In general, though, when you consider the empty weight of a 737 & the amount of control you get putting bags/cargo where you want it, it would take some doing to get too much out of CG with just pax alone. If you were to get in trouble that way, it's probably a case of the "estimated" pax weights being off -- that would concern me more than where they sit.

Somewhat like the other transport catagory aircraft I've flown... you COULD get out of CG in a herk, but it generally took a lot of doing. 98% of the time, any rational load plan would be fine, and you would go over gross long before you'd go out of CG. By the time you had enough weight to move the CG very far, you pretty well HAD to have it uniformly distributed (not enough room to do otherwise), which helped the CG situation. Hauling heavy equipment, you needed to have it tied down in the right spot, but the center of mass of 20k of equipment can vary lot more in a fore-aft direction than the center of mass of 100 people!

Hope that helps!