Question for UAL guys please!!

[arthompson]

US is insourcing Res. Now we'll get to talk to people in NC instead of New Delhi

 

[aa73]

UAL is a pleasure to j/s on, especially since they went unlimited. We at AA could take a few lessons from them, namely getting the word out to our CAs to put j/seaters in First (I'd say less than half offer it.)

p.s. Sonny, you ain't no White man, dawg! Sheee-it....

73

 

[Longhorn]

Thanks again everyone. I ended up getting home for vacation ok. The united thing would have worked fine but the loads getting home were through the roof and I had just finished a red-eye so I was not up for sitting in the cockpit for a 5 hour flight back to the west coast. I ended up waiting until yesterday instead of Tuesday to make the trip. As for the ticket, it was quoted at $359 before taxes and one day in advance. Actually a great fare for the day before. Funny story though. As I was walking out to the employee bus I passed Southwest and the sign said Phoenix so I thought I would give it a shot since I was trying to get to Sacramento. I figured FLL to Phoenix, then to SMF. (I was tired...just flew LGB-OAK-LGB-FLL redeye. I felt like a member of the zombies from dawn of the dead) Just before I boarded a very nice lady in front of me asked if I was going all the to phoenix. It was like a 10 pound brick hit me. "Oh yea....the plane stops a few times" completely forgot. I cant imagine how pissed I would have been as we were pushing back and the pa said welcome aboard swa flight *** to Phoenix via *** and ***.

Longhorn

 

[CTflyer]

I doubt that T10 is Gary. Plus he doesn't bash JBLU on the ALPA board.

There is a Gary on the UAL ALPA board thats always bashing JB and I know him quite well

 

[Dave Benjamin]

I had a gate agent in DEN about a year ago say she could not put me on unless I was listed. So I called 800-UAL-LIST right at the gate, listed, then she put me on. That's the only time that has ever happened though. The way CASS works, it just takes them a second and I don't think they care if you are listed or not...mostly.

Totally different system now that UAL has gone CASS. My understanding is you don't have to be listed. I've jumpseated without listing and not encountered any problem.

 

[flyingmonkey]

They outsourced the crew desk too. Now THAT is really frustrating.

Are you serious??? No more "Mel from the crew desk"?

 

[32LT10]

Are you serious??? No more "Mel from the crew desk"?

No the crewdesk has not been outsourced, and MEL is still there. One of the F/O's I flew with recently said they had MEL working the 400's. The F/O said he bid off LCC capt to get away from the 0200 call from MEL only to get one on this fleet.

Mel is like O2, he is everywhere.

 

[LocoPiloto]

There is a Gary on the UAL ALPA board thats always bashing JB and I know him quite well

Not "brewmeister Kravitiz"?

What an a$$

Loco

 

[Sonny Crockett]

When I call the Crew Desk and Mel answers...I just hang up and call back.

 

[Annie]

Sorry folks, I have made a decision: if I believe my call has been transferred over to a foreign country--I hang up. It is similar to cracking down on employers who hire illegal immigrants.

By the way: when calling UA reservations and trying to communicate with their India answering service, you can actually do better work for yourself using UA online reservation system. Oh Gad--does that make me a racist?

 

[Guitar rocker]

Sorry folks, I have made a decision: if I believe my call has been transferred over to a foreign country--I hang up. It is similar to cracking down on employers who hire illegal immigrants.

By the way: when calling UA reservations and trying to communicate with their India answering service, you can actually do better work for yourself using UA online reservation system. Oh Gad--does that make me a racist?

Speaking of outsourcing to India.....Annie, I hope that you dont own a Dell or use Norton Anti-Virus either. Customer service for both of those are out sourced to India. Even though Hadji tries, if I had a nickel for every time I had to say, what was that again??? I would have at least C note or two or 3 on me. DAL has now done the same for their reservations. I do the same now, hang up and hope to be connected to the good ole USA.....no, that is NOT being a racist either.

Funny, even Sovereign Bank in the NE has out sourced their customer service to India. Except when Hadji answers in his thick Indian accent, he says his name is John. Mmmmmmm, I think next time we should say, hey John, I need to know what my balance is because I am planning to go to Fenway, watch the sox and have a nice frank and wash it down with a Bud. I am sure the reaction would be, "uhhhh, Fen-what???" Yah, just as I thought.... John.