Sounds like another J.D. Power award for Continental.
http://www.msnbc.msn.com/id/31129066/Pets die on planes . . . a total of 109 animals have perished since 2005, most of them dogs . . . Continental Airlines had the most deaths (34) followed by American Airlines (21) while Delta Airlines and United Airlines tied for third, with 12 casualties. Delta lost the most pets (11) while Continental had the most injuries (14) according to the government.