Timebuilder
Entrepreneur
- Joined
- Nov 25, 2001
- Posts
- 4,625
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Timebuilder said:Another bonehead move....
This is a customer service business. Twenty percent of Delta passengers like a paper ticket, so Delta decides to risk a large loss to Spirit, Jetblue, and AirTran by asking their custromers to pay an extra fee for a ticket that they like.
Give me a break. It's all about the cheap fare. If they go to CAL, UAL, NWA, or AA they are gonna have to pay more for a paper ticket there too. The reason they chose Delta in the first place was cost and convieniance. If they go somewhere else it's either going to cost more or take more time... all that to "punish" DAL? Good luck in the crusade...While others may also use electronic ticketing, customers can spitefully change carriers to "punish" behavior that they see as abusive.
By demonstrating contempt for this large segment of their customers, Delta's action is a "bonehead move" in this highly competitive customer driven environment.
If I am incorrect, and Delta can afford a twenty percent reduction in load factor, please, set me straight.
Why the sarcasm?
FYI. 100% of Delta tickets are issued as E-Tickets.
all that to "punish" DAL? Good luck in the crusade...
Or an attempt to save millions of dollars and generate new revenue at the same time. It's called being responsible to the shareholders and stakeholders of the company.
You're joking right? If Delta even loses a 1/4 point load factor because of this I'd be shocked and amazed.
almost like you have some sort of chip on your shoulder. I esp. laugh when I read your posts relating to mainline pilots vs. regional pilots considering you've never been either....
Timebuilder said:I post in these threads because of the millions of miles where I have occupied the seats that pay your salary. Unlike many of those faceless passengers behind you, I have the backround and experience to comment on these issues, having lived a full life before I reached age 35, and been paid to report and comment on events of importance (see the first post in this thread) for over twenty years.
Not according to the business report which was the basis of my post.
Apparently, airline analysts and investors don't agree with you or Delta management. The stock is down on the news.
I asked if Delta could afford a twenty percent loss. The answer is no.
I see. Only a 121 pilot can discuss these matters. My mistake.
I hope I can continue to entertain you. If I can enlighten too, well, that's a bonus. [/B]
In response to your mainline pilots vs. regional pilots posts, yes, I think only those that have actually worked in the enviroment can actually shed light on most of the discussions on this board.