Get ready for the NEW UNITED way of doing things "scab acceptable"
A Message From the Master Chairman, Captain Wendy Morse
The vigilance of the United pilots has uncovered falsification of pilot training records.** Through the Pilot Data Reporting System (PDR), your reports have documented specific instances of falsified completion of the mandatory SOC Phase I integration training records.
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The United Pilot Learning Network help desk is outsourced to personnel who apparently have no understanding of the significance of FAR-required pilot training.*We thank those members who filed PDR reports (and FSAPs) for providing your union with the specifics necessary to protect our pilots and to give us the portfolio necessary to bring our concerns to the company and to ensure that no pilots fly out of compliance with this mandated FAA training.
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So what happened?* As the PDR reports were compiled, ALPA discovered that malfunctions in the program had led the HELP DESK to fast forward pilots through the CBT slides.* In some instances pilots who had not actually completed either the slides or the final review questions, all of which are required by the company and the FAA, were signed off.* In fact, in one instance the HELP DESK (located on the other side of the world) determined that it would administer an oral examination to a pilot who was experiencing trouble getting through the review question slides.* When accent/language issues made this “solution” too difficult to execute, the HELP DESK staffer became frustrated and terminated the oral just half-way through, declaring the pilot “signed off.”
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While we can all see the humor in such incidents, the reality is that the FAA and United Airlines have determined that all United pilots are responsible for the SOC integration material.** Therefore, the Association is obligated to protect pilots who may have been unintentionally caught up in possible falsification of training records and led down that path by the company’s ill-conceived and inadequate training program and outsourced “help desk.”* In discussions with our legal advisors and the FAA, we determined that pilots who had not completed all of the slides and the questions could potentially be in jeopardy of certificate action by the FAA were they to fly a trip after the July 22 revision date.**
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When we first brought this to the company, our concerns were downplayed, though we articulated our concerns several times.*The substantial number of documented instances convinced us that this situation could not be ignored or dismissed, thus we were left with no other choice than to bring our concerns to the FAA.
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In discussions with the company this week we learned that in fact there are two separate deadlines for pilots to accomplish the SOC training for Phase I, depending upon whether there is fleet specific required training in the module.*The B-767 & B-777 are the only fleets in Phase I that have fleet specific training.*The A320 and B-747 fleets have only general knowledge information in Phase I.* Therefore, the urgency to complete training by the company’s advertised July 22 deadline is applicable to only the B-767 & B-777 fleets.
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As a result of our proactive diligence the company has acknowledged our concerns and has issued a letter to all pilots.*The Association advocated that pilots be compensated for any additional required training to rectify the company’s failure.*Initially the company was reticent to agree to this until they understood the magnitude of the problem.*We articulated that, as the company both created and owned the problem, this was unacceptable. We reminded them that pilots who had already dedicated many hours to completing an inadequate program could not be expected to dedicate more hours to the same training without being compensated.* Ultimately, they agreed.
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THE BOTTOM LINE
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B-767/757 & 777 PILOTS: *If you attempted to complete the FLEET SPECIFIC training and required outside technical assistance, and any of the following occurred during that training (whether or not you now show as completed):
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************** 1.*** You were advanced beyond any number of instructive slides that you did not review, or
************** 2.*** You were advanced beyond the review questions, (i.e., did not complete review questions), or
************** 3.*** You were signed off by any individual and feel that you didn’t actually complete the training,
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YOU MUST NOT FLY A TRIP WHICH OPERATES ON OR AFTER JULY 22.* IF YOU FALL INTO THIS CATEGORY, WE STRONGLY URGE YOU TO TAKE THE FOLLOWING ACTIONS:
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****** A)**** Contact your Flight Office and advise them that your training was flawed and incomplete.
****** B)**** File an FSAP report (and a PDR, if you have not previously done so).
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According to the company you will be required to accomplish the training module, but you will be compensated with another hour of pay.
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Once shown as complete, the training is no longer accessible in the United Learning Network, which is among the reasons for the requirement to contact your Flight Office.
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B767/757, 777, B-747 and A-320 PILOTS: *If you attempted to complete the GENERAL SUBJECTS training and required outside technical assistance and were subjected to any of the above listed conditions, 1 - 3, you will be required to follow steps A – C above as well; however, the July 22 deadline does not apply.* Please contact your Flight Office for details.
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We will continue to defend vigorously our safety culture, one that is the product of decades of work, and one that is respected worldwide.*We will continue to articulate aggressively the critical nature of this subject to United management.*If they ignore common sense and proven history, if they fail to put safety ahead of all other priorities, or if they continue to attempt to marginalize the relevance of the Air Line Pilots Association as an equal safety partner, we will work relentlessly, exploring every legal avenue, to protect the interests of our crews and passengers.
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