I have read many "my companies outstation is better than yours" posts over the last couple of months. Fact is, they lack of planning and preperation of the integration of the two systems (NWA & DAL) is mostly to blame.
None of the stations were taught the others computer system to proficency. As operators, we all have slightly different requirements and expectations on how to turn an aircraft. And alot of our experience is determined on how we deal with the issues at hand.
I have been to most of the stations and have seen poor performance on everyones part. (DAL, SkyWest, XJ, 9E, NWA, ASA, Comair) They are all equally bad. Fact is, SkyWest working a SkyWest flight, maybe awesome. But when they work an XJ flight, it's an absolute nightmare. (I saw this in VPS. I never had one delay or ANY problems whatsoever, yet ASA guys have nothing nice to say about the station). Being an XJ guy, I NEVER have had a problem with an XJ station and think highly of them, but my experience is probably completely different than a Comair persons experiece in the same station.
I do have a problem with what happened in RST and I am quite frankly dissapointed in their response to the situation. But there is more to the story than is getting reported. And I place most of the blame on those DIRECTLY responsible for the safety and security of the airline's passengers and crew. That would be the CA, Dispatch, SOC, CEO of ExpressJet, and not the station that is trying to help.
It's childish to rant on FI about bad experiences in a station. That is why I personally do not post all the BAD things I have seen recently. And I try to help the station to understand our expectations so that the next flight does not have the same experience. I consider that professionalism, but alas some of us prove that they are not professionals over and over.