Welcome to Flightinfo.com

  • Register now and join the discussion
  • Friendliest aviation Ccmmunity on the web
  • Modern site for PC's, Phones, Tablets - no 3rd party apps required
  • Ask questions, help others, promote aviation
  • Share the passion for aviation
  • Invite everyone to Flightinfo.com and let's have fun

Mesa ASE Dash pilots speak out

Welcome to Flightinfo.com

  • Register now and join the discussion
  • Modern secure site, no 3rd party apps required
  • Invite your friends
  • Share the passion of aviation
  • Friendliest aviation community on the web

F9 Driver

Wear The Fox Hat
Joined
Dec 15, 2001
Posts
515
Interesting article in the Aspen Times.

Maybe true, but doesn't do much to promote the professional pilot image to the traveling public!

http://www.aspentimes.com/article/20041209/COLUMN/112090014

And now, a word from your pilot


spacer.gif
spacer.gif
print_this.gif
Print Friendly
spacer.gif
email.gif
Email This Story
spacer.gif

spacer.gif

More From Columnists
bullet.gif
You get what you complain for
bullet.gif
And now, a word from your pilot
bullet.gif
Jet or turboprop? The choice belongs to you
bullet.gif
Sex-Sex-Sex-Sex
bullet.gif
A ski trooper's tale of dreams
bullet.gif
Holiday greetings from the South
bullet.gif
The backcountry beckons, sorta
bullet.gif
A Tale of Two Ski Villages



By Andy Stone
December 9, 2004
Last week I wrote a column that was critical of the United Express flights operated by Mesa Air that serve Aspen (and Vail) with the propeller-driven DeHavilland Dash-8.

In that column, I compared Mesa's Gate B 61 at the Denver airport with the gates of hell and suggested that the rough flights on those prop planes were the kind of experience one might expect after passing through those gates of hell.

My cheerful comments have triggered an avalanche of e-mail expressing - by a 10-to-1 margin - the opinion that I am an "idiot." (Some writers preferred the term "ignorant." Others chose "stunningly uninformed." At least one felt that the proper word was "retard.")

A lot of those messages came, not surprisingly, from Mesa Air employees - although I had been careful to limit my criticism to the gate setup at DIA and the planes themselves.

But most of the messages came from Dash-8 pilots all over the country. One pointed out, "Pilots, like myself, get a little too personal when people write negative towards the equipment we fly."

And it's true, I did refer to the Dash-8 as a "dinky little prop plane" and I did comment that it "may be safe, but it flies lower and slower than the jets and it gets blown all over the sky."

And - ignorant, uninformed retard though I may be - I think I'll stick with those comments. (Although I certainly need to apologize for referring to a flight attendant as a "stewardess." **CENSORED****CENSORED****CENSORED****CENSORED** me for being so careless and politically incorrect.)

And I suppose the Dash-8 pilots will gladly stick with their low opinion of me. But never mind that. I figure that dishing out a certain amount of abuse and getting a certain amount in return is part of my job description.

What's interesting is the fact that the letters from those pilots - those Dash-8 pilots - revealed something else.

Those guys don't just hate me. They hate you - they hate the flying public in general and they really, really hate people who fly to Aspen.

Here, I'll let them speak for themselves. Following are some direct quotes from e-mails I received this week:

• "Stop your whining!!! You get what you pay for. When you pay 1970s ticket prices, what do you expect. ... Your ignorance is typical."

• "I suppose you feel you deserve hourly service to Aspen in a 747-400, first class, champagne service with a full meal and movie for $39 each way."

• "It would be great if the airlines raised the prices on tickets as to weed out the people that should be riding the bus anyway."

• "I hate to be the one to tell you sniveling fuss-budgets (read: the flying public) that YOU GET WHAT YOU PAY FOR. I'm sure that United Airlines would be happy to fly a Boeing 737 to Aspen or Telluride if the general public was willing to pay what it truly costs to fly. The fact is, they ain't."

• "Aspen passengers verbally harass our flight attendants the most, demand special treatment from our gate agents the most, and have the least respect for our equipment by leaving trash and food on board when they deplane. On more than one occasion after a flight to Aspen had been delayed or canceled, angry passengers have approached me, the captain (in uniform no less) in the terminal (and in full view of other passengers) and questioned my judgment using profanity and extreme disrespect. ... I had a woman uncage her lap dog in-flight so it could urinate on the floor of my aircraft."

• "Aspen passengers are in the top 3 most obnoxious passengers I have ever flown. ... You are a dumb ass. You simply reiterated all the stupidity that streams from passengers' mouths all day long."

So, that's how the people who fly Dash-8s feel about their customers.

And finally, here's a pilot's heartfelt advice for all of us in the back of the plane: "Passengers like you make this job miserable. The smartest thing you can do on an airplane is sit down, buckle your seat belt and be silent at least until the engines are running and I can't hear your stupidity any more."

So maybe I can sum it up for all of them this way - and, no, no one sent this to me in an e-mail, but it seems to be the general message I got from the men who fly Dash-8s:

"Good afternoon, ladies and gentlemen. From the flight deck, this is your pilot speaking. I hate you."

Andy Stone is former editor of The Aspen Times. His e-mail is [email protected]
 
Reality check:

a) Our companies set the ticket prices. Yes, we are in a market driven economy, and the economy says low fares. However, low fares are one thing... a fare war to kill the competitor while you are bleeding to death yourself is a whole different animal.
b) As airline pilots, we are in the customer service business, not the flying business.
c) These customers pay our paychecks. The more that don't come back mean less money in our pockets.
d) Most of the aircraft we fly lately are loud, uncomfortable, and dirty. It may be fun up front, but it isn't fun in back.

Taking out the frustrations of the current airline environment on the people who are the reason we do this job for a living sure will not help job security.
 
I think the only thing people care about is the price of the ticket, that journalist will continue to fly on the Dash as long as the price is right.
 
I had a little old lady out of Ashville get on one of our 300's and ask if this was the kind of plane Buddy Holly died in. How can you deal with the ignorance of the public and the lunacy of the media? I guess you have to just ignore them.
 
Yeah, but the Dash drivers displayed a certain amount of ignorance themselves.

I wonder what the pilots thought they were going to accomplish by attacking a man with a pen. Especially when their attacks included disparaging comments regarding the general passengers, thereby feeding him with all the ammunition he needed to make them look like jerks to the public.

The writer was thinking to himself "Oh, goody!" as the e-mails rolled in and "This just keeps getting better!" as the flood continued. I have the image of him walking into his editor's office with a grin and his editor grinning also as the guy heads back out the door and to the word processor.

The pilots came off worse for the exchange, ironically through their ignorance of their target's profession.
 
Again,the Mesa pilot group has sunk to new lows...amazing.

PHXFLYR:cool:
 
Here's how you reply to ignorance:

My question to Andy is, if you despise flying in turboprops so much, why in the world did you CHOOSE to fly on one? The fact is that at any time of year, there are always at least as many "smooth, fast, convenient" BAE-146s flying in and out of Aspen as there are Dash-8s. As travel consumers, we do have a choice as to whether to fly in a Dash-8 or a 146.

Because the first two flights of the day out of Aspen/Pitkin County Airport (ASE) and the last two flights of the day in are always operated by the 146s, there is not a destination on the planet served by United Airlines where we are forced to ride on a Dash-8 in order to make the connection. But because some of those Dash-8s, especially during our offseasons, offer connections at times when there is not enough demand to fill a 146, some folks do choose to ride in the Dash-8s for convenience sake as opposed to hanging around DIA for an hour or two for the next jet.

If your travel agent did not offer you a choice of flying in a turboprop versus a jet, you should probably find another travel agent. But perhaps you did not book through a travel professional? Perhaps you tried to save a few dollars by attempting to book a travel itinerary on your own through an online travel website where you do not know what kind of aircraft you'll be flying in until after you have purchased your ticket? So if you feel you ended up in purgatory or hell because of decisions you made, you only have yourself to blame!


http://www.aspentimes.com/article/20041209/COLUMN/112090010
 
What is that old saying about arguing with newspaper men? Never get into a battle of ink with someone who buys it by the barrel?
 
PHXFLYR said:
Again,the Mesa pilot group has sunk to new lows...amazing
This from the same person who, 2hrs ago on another thread, bemoans all the trash talk...

PHXFLYR said:
The name calling is a bit sophmoric....I guess it goes to show that my wife is right when she says the term "Professional Pilot" is nothing more than an oxymoron....!
How's that glass house, PHXFLYR?
 
To the pilots quoted:

Hey guys, remember last week...the Challenger story where the pilot in Denver was made to look like an idiot? We all agreed that talking to the media was not a real good idea. Maybe if you ARE going to e-mail a response to an editorial make sure you don't say something that you wouldnt want to see in print.
 
Freely;


You got me on that one...TOCHE!!;) But you gotta admit that some of those responses to the original Aspen Times article were a little,no lets make that way over the top and doesn't reflect well on the pilot community at all. You really have to wonder what they were trying to accomplish by sending this guy e mails like that in the first place. No matter what they said or how they said it,they weren't going to change that authors thoughts on the subject no matter how hard they tried. Anyway,thanks for settin' me strait. I'll try to be a little more thoughtful with my posts next time, or at the very least try to pull pull down the shades in my glass house. ;) In the meantime,you commuter kids stop eating your young,OK ? :D


PHXFLYR:cool:
 
PHXFLYR said:
In the meantime,you commuter kids stop eating your young,OK ?
Mmmmmmm... Yummmy....

;)
 
It is kind of hard to be "professional" when you are making $22,000 a year with no end in sight flying rich people into Aspen.

OMG, I looked back to see who posted the "customers pay our paychecks" to comment and.....who do I see? Fly, don't make me call you ;) Actually, no, these days the customers really don't pay our paychecks, the airlines savings (what's left of it after everyone gets their next to nothing ticket) does until that runs out.

P.S. Fly, I got your message. I'll call you this weekend.
 
Last edited:
capt. megadeth said:
It is kind of hard to be "professional" when you are making $22,000 a year with no end in sight flying rich people into Aspen.
QUOTE]

If it is such a problem,I suggest these RICH PEOPLE, like our former editor go charter a G-V for the 25 minute flight, so they don't have to deal with this gate B-61 or what ever it is. But for some reason, he has been there enough times to have enough experience to actually write a column on it. Service must not be that bad, if he keeps coming back to Mesa and the Dash.

Coming from an writer of a news paper, it was probably blown way out proportion. The lady who was screaming, most likely had Indigestion, and the airplane being blown around in the air next to the moutains, might have hit a bump or two.
 
PHXFLYR said:
In the meantime,you commuter kids stop eating your young,OK ? :D
That statement is truly ironic.
 

Latest resources

Back
Top Bottom