Kenn-
You returned last summer to the company you founded amidst great fanfare. The company meeting last July offered hope to a workforce that, overall, had some of the lowest morale of any group I've ever been associated with (thank you, sh!tfinger). Everyone was offered a free copy of "Management by Trust", and encouraged to read it. Your own written words were the basis for much of the renewed hope.
Well Kenn, you and your management team are now rapidly squandering the gains in trust you made with the pilot group since your return. The company meeting was a slap in the face to the pilots. Who, in the past 12 months, has "loved our owners" more? The pilots continue to go to great lengths to assure the insanity of Owners Services and the OCC never makes it to the owners. In addition to performing all the the technical aspects necessary to the safe completion of a flight, WE are the final and last chance customer service filter to assuring a great experience for our passengers. We've been working hard at doing this job well in part because of the bridge of trust that has been built between the pilot group and management. But this bridge is composed of flammable material. It is management's bridge to burn, and we are beginning to see that you have set the kindling in place.
This is folly, but I'll give you the benefit of the doubt that your HR people failed to give you the "meaty" questions that the pilot group wanted answered at the company meeting. By now you must have heard many, many more questions that should have been asked and answered in front of all the employees, but weren't. You have an opportunity to address these questions now. If for some reason you still haven't seen them, reach out to 1108 leadership. They'll provide you a comprehensive list of questions that we would all like answers to.
Time to step up Kenn. Let's see some Management by Trust.