timliness
32LT10 said:
I don't think the issues surrounding JBLU punctuality is really crew issues at JBLU. More unrealistic schedules, ATC and various other issues that surround this carrier. Having a reserve at the airport does not magically make an airplane arrive for them to fly.
Either way on-time is starting to unveil the dirty little secret of the jblu experience.
We are making improvements towards better on time, but there are some important things to note. First, we do very, very little connecting traffic, and considerably fewer business travelers. That significantly reduces the negative impact of late arrivals compared to other airlines. If we're 45 minutes late, 150 people get to their destination 45 minutes late. When a legacy flight is late, 150 people miss their connection in their respective intergalatic hub of doom, stand by on the next 85% load factor flight, most miss it, and get to spend the night somewhere else. Big difference.
Then there's the reason for being late in the first place. WX like blizzards and squall lines are largely out of your control. But we hold flights all the time for just a few connecting people (we don't do that much, but its a noteable part of our delays). We also push when it makes sense to push. I just flew a flight to a major airport with the same departure time as a legacy. ATC advised both of us of a 2 hour (+/-) ground stop. The delay was unavoidable for both. We let the people stay in the terminal til half an hour before our time, then boarded like usual and got out right away as planned. The legacy in question boarded immediately and sat on the ramp for an extra 90 minutes. But they got the on-time departure at least.
Like most legacys we have ACARS, which makes it impossible to "fudge" the times. But many legacys outsource a significant percentage of their flights (as many as half) to companies who routinely fudge the times. The difference between the on time statistics of an ACARS and a non ACARS company can be staggering.
Finally, people who fly us are compensated very well by industry standards. We spend the voucher money most airlines dole out for bumping confirmed pax on compensating late pax, not to mention free pizza, etc. We also don't cancel flights if at all possible. We run it 4 hours late if necessary to get them there. The impact on our on time stats because of this one customer service philosopy is huge. But if its your flight that would have been cancelled, its a big deal to you too. So if you're late on us, you're taken care of.
Again, not to make excuses, because we do need to improve our on time performance. The temporary construction and ramp congestion in Kennedy is causing a lot of delays right now (just waited 20 minutes to push on a clear day with little airport traffic). That is getting fixed big time in the long run (2009) but there are significant interim fixes like temp gates opening up this summer. And yes, a BOS base will help. We have a huge presence there and having reserves able to cover things will improve the operation especially during irregular ops when people time out, etc. It won't fix every delay as you so sharply pointed out, because planes don't magically appear just because you have a base there, but it will help.
So hopefully that answered some of your questions on our on time performance. Now don't you have a scope clause you could be loosening or something?
moderator reviewed.