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Jetblue Jumpseats

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Dirt Doctor

Active member
Joined
Jan 5, 2004
Posts
29
Just missed another ride home because of their new system! That's twice in as many weeks. I really like the pilots I haul, but I think the only way to fix this is to stop hauling them, at least too work until their Mgt. Feels the pain and fixes this. Any thoughts?
 
Not the way to solve it at all. Tell the pilots you haul your problems. You might be talking to the right person. If not your js rep should be able to do something.

Another consideration would be to explain the problems you're having on here & ask for help from a Jetblue guy that way.
 
Don't listen to these guys.
Next time you see a JB guy trying to get on the JS.....shank him!
That will send the message loud and clear.
 
I have been telling JB Guys everytime. Called JS Cord. Today. Had an AA guy on today who told me they are considering what to do also. It is unacceptable as is. I don't want to stir up trouble, I have truly appreciated the way I have been treated by JB for many years, better than Delta. But they are now makeing it very hard to ride on them while we continue to take them at a moments notice.
 
Well, Post what the problem is. We had several AA, Eagle and a Mesa guy today. No problems with them getting on. Two had to sit up front and they were run through CASS with no problem.

What Station?
What is the problem you are having?
The new system is not great, and some agents aren't up to speed but your post is the first I have heard of there being a problem.

Starting to deny jumpseats, is not going to solve the problem. Your call...........
 
yea whats the change, and whats the problem for those of us not in the know?

also no reason to take pilot action... this crap always gets worked out
 
Dirt Doctor said:
I have been telling JB Guys everytime. Called JS Cord. Today. Had an AA guy on today who told me they are considering what to do also. It is unacceptable as is. I don't want to stir up trouble, I have truly appreciated the way I have been treated by JB for many years, better than Delta. But they are now makeing it very hard to ride on them while we continue to take them at a moments notice.
Click to expand...

Ever consider it might have to do with you looking like Dr. Julius Hibbert??
 
Jfk. Can't go to the gate and get on. Have to go to a service counter and wait in line. Also you have to prelist on the phone which is taking 1-2 hours. Jumping last minute is now impossible!
 
That is correct. You can't run to the gate anymore, JFK is the worst station for jumpseating. Ask to speak to the captain if the agent is not helping.

Don't blame the pilots for your last minute run to the gate. I have been turned away at SWA, AA, UAL and CAL when I show up last minute. This is not a new problem in the industry, just new at jetblue.

We are working on the call ahead number, but have your Jumpseat Cord. get in touch with ours.

Always try to talk to the crew, 98% of the time they will help (we have a few who don't play well with others).
 
Did you try taking a shower?
 
Dirt Doctor said:
Jfk. Can't go to the gate and get on. Have to go to a service counter and wait in line. Also you have to prelist on the phone which is taking 1-2 hours. Jumping last minute is now impossible!
Click to expand...

Truly sorry you got screwed; JFK is our worst station. Did you talk to, or attempt to get in touch with, the CA? If not, go to your J/S coordinator. Date, Flt number, and what time you arrived at the gate.

The deal is, the wait for the number is crap, and it's true the agent will try to shuffle you to the Just Ask desk. However, both our FOM and SOM (the airport agents' ops manual) specify you will be processed if you arrive at least 10 prior. I have verified with the JFK CP office that the new system has NOT changed the policy. None of us are happy that our brothers/sisters from OAL are getting screwed, and we're trying to fix it. Starting a J/S war will guarantee it doesn't get fixed.

PS, if you work for a certain regional flying the world's oldest CRJs from T2/3, you do know your agents there shuttle us to the service desk as well, right? I've missed a couple rides because of that, but don't advocate kicking y'all off the J/S. Hopefully we'll get back to being truly friendly to our OAL bros as the kinks get worked out, and soon.
 
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Comair does not have gate agents working in jfk, they are all delta gate agents. The setup at gate 23-25 is a joke. Sorry for the inconvenience you have encountererd there.
 
Dirt Doctor said:
Jfk. Can't go to the gate and get on. Have to go to a service counter and wait in line. Also you have to prelist on the phone which is taking 1-2 hours. Jumping last minute is now impossible!
Click to expand...

Send me a PM. I'll put you in touch with B6 jumpseat committee.
 
New Non rev listing number
1-888-538-2997
IMHO this is the best option for the short term with the new system.
 
aewanabe said:
PS, if you work for a certain regional flying the world's oldest CRJs from T2/3, you do know your agents there shuttle us to the service desk as well, right? I've missed a couple rides because of that, but don't advocate kicking y'all off the J/S. Hopefully we'll get back to being truly friendly to our OAL bros as the kinks get worked out, and soon.
Click to expand...

Sorry you are having an issue there. Even we have been told by our CP's to proceed to the service center between gates 23/25 to process our deadhead seat cards...so as not to overburden the gate agents...(you're supposed to go to the side of the service desk and the agents are supposed to take care of you ahead of other passengers, in theory). Now to their credit these 2-3 poor folks at gates 23/25 are trying to board up to 10 flts through one gate, so you DO have to cut them SOME slack. It's a crap operation there in T2, but it can work IF you work with it.

Just allow yourself some time and don't expect a miracle if there's an IROP going on...

:smash:

Good luck, I've carried many, many JB guys out of there...
 
Hey guys, the service desk issue there in T2 is no biggie; it just caught me off guard a couple times when I was running to make a flight last minute (which is what the OP said about our flight). The agents have actually been pretty great, but I've been told there's nothing they can do when they're trying to board a bunch of flights, and don't expect anything different, honestly.

I don't ever advocate punishing pilots for the failings of the Customer Service people. Again, for JB the policy in our applicable manuals states you WILL be accomodated up to 10 minutes prior; you just may need to catch the attention of the crew to make this happen. I'm doing my best to sweep the area for J/S peeps now, and hopefully we'll get this crap fixed soon.
 
AS I've said before I fly JB 2-4 times a week and no problems, if you go to the just ask desk its done in a minute and in my home town I just go to the gate,
 
Having to go to the Just Ask desk is such BS. I didn't know this. I'll keep an eye out more for you fellow brothers/sisters trying to jump on us (JB).

NO REASON the gate agent AT the gate can't set you up...I don't know why we are making you guys do this.

Fellas at Big D....I applaud most of your agents for giving me a last minute hookup at T3...and sometimes T2. Even had a few 're-open' a closed flight and put me on. It blows commuting from ATL-JFK.
 
I got through to someone on the nonrev line in under 30 minutes today (29), so I listed for flights for the next 2 weeks just in case they didn't answer again! Maybe it's improving ;)
 
I jump on JB all the time. I haven't had any major problems so far with the new system. I notice I can't list anymore. No one answers the phone. Depending on the gate agent they may not go out of the way to list you. If that's the case just go to somebody else. Otherwise, the flight crews have been great!
 
Dirt Doctor said:
Just missed another ride home because of their new system! That's twice in as many weeks. I really like the pilots I haul, but I think the only way to fix this is to stop hauling them, at least too work until their Mgt. Feels the pain and fixes this. Any thoughts?
Click to expand...

It's free remember?
 
As a Comair guy who's back up is always on Jetblue, I always appreciate the help and professionalism from the Jetblue crews. Unfortunately, some of the gate agents aren't friendly and won't do anything to help get J/S's on. It got so bad last summer, that many of the CA's and FO's took a walk up to the terminal and made sure there wasn't anyone waiting to get on. Hopefully things won't get that bad again.

If you are getting crap from an agent about getting on, please grab one of us. We sure as hell hate Delta, but most all of us (all JFK based guys) would bend over backwards to get a Jetblue guy on.

Also, now that we are doing the wait to push with PAX on but the Cabin door open game at JFK, we would be more than happy to get you on at that point.

Bottom line. JFK sucks and we all have our nightmare experiences there, but going the extra mile for each other will really help make our JFK prison sentence a less miserable one.
 
pilotguy143 said:
As a Comair guy who's back up is always on Jetblue, I always appreciate the help and professionalism from the Jetblue crews. Unfortunately, some of the gate agents aren't friendly and won't do anything to help get J/S's on. It got so bad last summer, that many of the CA's and FO's took a walk up to the terminal and made sure there wasn't anyone waiting to get on. Hopefully things won't get that bad again.

If you are getting crap from an agent about getting on, please grab one of us. We sure as hell hate Delta, but most all of us (all JFK based guys) would bend over backwards to get a Jetblue guy on.

Also, now that we are doing the wait to push with PAX on but the Cabin door open game at JFK, we would be more than happy to get you on at that point.

Bottom line. JFK sucks and we all have our nightmare experiences there, but going the extra mile for each other will really help make our JFK prison sentence a less miserable one.
Click to expand...

To what he said X 1000. JB guys/gals are hands down the best to jumpseat on. Sorry for the 1st post comments. He's probably one of the 5-10%. I always try my best to get any J/S on board our roomy 50 seat jet.
 
pilotguy143 said:
As a Comair guy who's back up is always on Jetblue, I always appreciate the help and professionalism from the Jetblue crews. Unfortunately, some of the gate agents aren't friendly and won't do anything to help get J/S's on. It got so bad last summer, that many of the CA's and FO's took a walk up to the terminal and made sure there wasn't anyone waiting to get on. Hopefully things won't get that bad again.

If you are getting crap from an agent about getting on, please grab one of us. We sure as hell hate Delta, but most all of us (all JFK based guys) would bend over backwards to get a Jetblue guy on.

Also, now that we are doing the wait to push with PAX on but the Cabin door open game at JFK, we would be more than happy to get you on at that point.

Bottom line. JFK sucks and we all have our nightmare experiences there, but going the extra mile for each other will really help make our JFK prison sentence a less miserable one.
Click to expand...


Thats how it should be, the only one that will look out for us, is ourselves.
 
pilotguy143 said:
As a Comair guy who's back up is always on Jetblue, I always appreciate the help and professionalism from the Jetblue crews. Unfortunately, some of the gate agents aren't friendly and won't do anything to help get J/S's on. It got so bad last summer, that many of the CA's and FO's took a walk up to the terminal and made sure there wasn't anyone waiting to get on. Hopefully things won't get that bad again.

If you are getting crap from an agent about getting on, please grab one of us. We sure as hell hate Delta, but most all of us (all JFK based guys) would bend over backwards to get a Jetblue guy on.

Also, now that we are doing the wait to push with PAX on but the Cabin door open game at JFK, we would be more than happy to get you on at that point.

Bottom line. JFK sucks and we all have our nightmare experiences there, but going the extra mile for each other will really help make our JFK prison sentence a less miserable one.
Click to expand...

What this guy said. I had a Comair CA refuse to call out till both of us jumpseaters were sent down (I work for Comair and they wouldn't let me down as well as the JB guy). They wanted to close the flight out with 45 people (when they could take 50+a jump)...they had revenue standby's also waiting at the gate. They got both of us and all the standby's on eventually (even after the gate agent yelling about being past departure). We ended up at the destination on time to.

The gate agents are not Comair...we are just a small jet lift provider, we don't do underwing or overwing anymore. 99% of the pilots in JFK are sympathetic to commuters as almost all of us commute.

The other 1%?

Just CVG based guys passing through. I keed I keed
 
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