Last summer I heard a JBLU crew getting a reroute from ATC. The controller was really busy due to weather deviations and they had all of us doing 90 degree turns over Nebraska for east coast spacing. The poor ATC guy could barely get a word in without being blocked. The controller told the JBLU pilot he had a reroute and let him know when he was ready. Several other transmisssions later the JBLU crewed said they were ready. The controller cleared them direct Mason City (MCW) then the rest of the route. Not an oddball VOR mind you but one you see quite often. Instead of looking at the route on a chart they asked for the identifier for MCW. The controller was really busy and this was not the time to do this.
Last week I was flying from ORD to LAX. The rides were really bad and everyone was bailing out of the high altitudes, FL330 and above to get low due to MODT TBC. The controller again was very busy and a JBLU crew was attempting to check on. He called about 3 times in quick succession with the following: "Good morning Denver Center, JetBlue XXX with you at FL350 requesting FL390 and would like the rides and winds at FL390." This again was on a very busy frq. and the guy broadcasted this 3 times in quick succession. The controller finally had time to say: "jetblue XXX rides are bad FL330 and above, everybody is coming down to FL330 and below". The jetblue pilot replied "we would like a ride report at FL390 and the winds" The controller said "I don't have anyone left up there as they all came down due to the rides" {the winds were out of the NW at around 115-130 over the rockies and just ride for tbc and mtn wave} The jetblue pilot then asked for FL390. The busy contoller gave him 390 and he climbed up, only to start asking for lower at some point in the climb. His flight plan was probably 390 and was probably economical up there but the rides and other reports were not used to evaluate the conditions. The long winded check ons in busy ATC enviroment are something he needs to learn. The lack of SA and the ability to understand controller workload are mistakes that to me reflect a lack of experience.
If they ever start ORD service and talk like that on the radio they can plan on lengthy holding at OKK, PMM, JVL or BDF and they will have time to look up the id's as the ORD ATC guys take no prisioners. :0