Jeppesen not what it used to be?

[Darkhlmt]

yep, ever since, prices up, quality down.

They gouge everywhere they can. Electronic Jepps should
be MUCH cheaper.

CE

How else do you expect all those VIPs at Boeing to get their multi million dollar paychecks and their month long vacations paid for by the good people in GA?

 

[avbug]

Jepp products went down in quality a LONG time ago. So did their service. They've done a number of things to improve their products, but I've seen electronic charts go out with the entirely wrong database installed, to numerous occurences of corrupted data on their discs, to charts that are misprinted. I keep one to show students why they should really think over the approch from several years ago, in which Jepp put the proceedure turn on the wrong side of the approach. It's a mandatory turn, published as such, but they put it on the side of the course with the mountain. They caught it and published a new chart, but lucky for them it's a very low use airport.

If you're talking about charts with revision dates other than the revision, in which some charts in the revision have effective dates later than the bulk of the pack, this isn't an error or a disservice on the part of Jepp. It's been done that way for a long time, and it occurs not because of what Jepp does, but because of changes in the NAS and to proceedures. Rather than leave the user hanging during the period between chart issues and the chart NOTAM's being issued, Jepp does you the courtesy of sending the chart with a notice that it's not effective until XXXX date.

That's why you always include the chart date when briefing an approach. Remember?

 

[Luxor Two]

How else do you expect all those VIPs at Boeing to get their multi million dollar paychecks and their month long vacations paid for by the good people in GA?

You really think GA is what keeps Jeppesen in business? And do you really think Jep's profitability is what keeps those Boeing "VIPs" rich and on permanent vacation?

C'mon man, think a little longer before you speak.

 

[avbug]

Considering that general aviation encompasses the lions share of commercial aviation, including corporate, in a word, yes. Jepp markets to a lot more than 121 operations.

General aviation isn't merely Cessna's putting from A to B, though I submit that the quality of customer service and the accuracy of the charts is just as important for the pilot of a Cessna 172 as it is for a Citation X or a B777.

 

[Luxor Two]

Considering that general aviation encompasses the lions share of commercial aviation, including corporate, in a word, yes. Jepp markets to a lot more than 121 operations.

General aviation isn't merely Cessna's putting from A to B, though I submit that the quality of customer service and the accuracy of the charts is just as important for the pilot of a Cessna 172 as it is for a Citation X or a B777.

Well, I am "corporate", and yes most 91/135 flight dept's use jepps, but considering the amount of airline pilots that EACH have their own set of charts supplied in the US, then consider all the airlines around the world that do the same, I'd say thats where the Jep makes its bank.

My point is that Jep is an extremely small part of the Boeing family of companies (last I checked the aircraft and defense divisions were fairly large)
and the profits of Jeppesen don't line the pockets of Boeing VIPs.

 

[avbug]

There's a bigger world out there than the airlines...and much of that world uses Jepp charts. Particularly considering that most corporate, charter, private, and other users maintain full sets, whereas most airline users do not, the lions share of useage and sales is most likely external to the airlines in terms of numbers, certainly pages of charts, and most likely, in terms of dollars, too.

Regardless of whose pockets might be lined, it's certainly not the consumer, especially the small consumer who pays for his or her own charts. With the attendant costs that have accompanied renewals in years past, the quality of service has declined...especially for the user who actually deals with Jeppesen, rather than with their own company.

I actually called their service department once with a concern and a problem with a revision, and was assured by the young man on the phone that Jeppesen service was among the best, and the personnel there the most knowledgeable. The young man tried throwing some stupid concept at me such as this chart isn't really necessary so I shouldn't worry that it wasn't in my revision...something like that. When I called him on it, he told me he was sure becasue he had a private pilot certificate and his father had been an airline pilot. What had that to do with the price of tea in china? I've no idea, but he thought it did, and it didn't go on whit toward answering my concern with the revision. All I wanted to hear, and the only words that needed to come out of his mouth were "Thank you for bringing this to our attention. We will fix it immediately."