There's a bigger world out there than the airlines...and much of that world uses Jepp charts. Particularly considering that most corporate, charter, private, and other users maintain full sets, whereas most airline users do not, the lions share of useage and sales is most likely external to the airlines in terms of numbers, certainly pages of charts, and most likely, in terms of dollars, too.
Regardless of whose pockets might be lined, it's certainly not the consumer, especially the small consumer who pays for his or her own charts. With the attendant costs that have accompanied renewals in years past, the quality of service has declined...especially for the user who actually deals with Jeppesen, rather than with their own company.
I actually called their service department once with a concern and a problem with a revision, and was assured by the young man on the phone that Jeppesen service was among the best, and the personnel there the most knowledgeable. The young man tried throwing some stupid concept at me such as this chart isn't really necessary so I shouldn't worry that it wasn't in my revision...something like that. When I called him on it, he told me he was sure becasue he had a private pilot certificate and his father had been an airline pilot. What had that to do with the price of tea in china? I've no idea, but he thought it did, and it didn't go on whit toward answering my concern with the revision. All I wanted to hear, and the only words that needed to come out of his mouth were "Thank you for bringing this to our attention. We will fix it immediately."
Regardless of whose pockets might be lined, it's certainly not the consumer, especially the small consumer who pays for his or her own charts. With the attendant costs that have accompanied renewals in years past, the quality of service has declined...especially for the user who actually deals with Jeppesen, rather than with their own company.
I actually called their service department once with a concern and a problem with a revision, and was assured by the young man on the phone that Jeppesen service was among the best, and the personnel there the most knowledgeable. The young man tried throwing some stupid concept at me such as this chart isn't really necessary so I shouldn't worry that it wasn't in my revision...something like that. When I called him on it, he told me he was sure becasue he had a private pilot certificate and his father had been an airline pilot. What had that to do with the price of tea in china? I've no idea, but he thought it did, and it didn't go on whit toward answering my concern with the revision. All I wanted to hear, and the only words that needed to come out of his mouth were "Thank you for bringing this to our attention. We will fix it immediately."
