tomgoodman
Well-known member
- Joined
- Mar 13, 2006
- Posts
- 2,356
This is a business, not a charity, and the people in charge of business thought that customers would pay for a better experience. It's become obvious over the last few years that they don't, we were leaving money on the table, and our loyal customers flew other carriers to save $5.
That's what AMR's Bob Crandall discovered many years ago, when his attempt to charge more for roomier seating lost money.