Just Joined the Forum!
I just got around to joining the forum. I want to say thank you to those of you who felt it would be a good idea for me to join. As New2Flying said, I just would like to see what help I can provide and possibly some insight into the whole HR/Airline game. I will do my best to answer any questions that anyone on the board has; if I do not know the answer, I will try to find it for you.
Just a little about my background. I was in the airline industry for 16 years in several different positions. Some of those include recruitment, international sales and marketing, customer relations, revenue accounting, yield management and I worked all of the line positions, including the last few years as a Flight Attendant. Prior to working in the airline industry, I was a Hiring Manager for a Fortune 500 company. Since 1987, I have owned a resume writing and employment consulting business. While I specialize in the airline industry, I compose resumes for all positions; from front line workers up to CEOs.
The reason I tell you this information is NOT to advertise, but to let you know that I do have a substantial background in hiring. I really try to help my clients in all aspects of their job search. I will try to do the same for those individuals with questions on the boards.
Ok, enough about me...
I called a Recruitment Manager friend of mine and asked about the issue of hiring individuals not returning phone calls. She told me some really interesting information.
First, her company, while small, gets about 200-500 resumes per position posted. This just confirmed what I already knew from my other hiring manager friends.
Second, and I found this particularly interesting. She said it was easier if people had email addresses on their resumes and cover letters. That way they could set up an "auto responder" to reply to the candidate when they had received the resume. She told me that when people fax or send in their information, they are not as likely to send a reply, as it is costly.
Let's figure it logically. If they get even 100 resumes a day faxed or mailed, that would be 37.00 a day times 200 days a year (just an estimate). That is $7400 a year. Of course, that is not the cost for paying someone to mail all of those replies. Let's say they pay someone $15k a year for that job. As you can see, it adds up. It is cost prohibitive. Also, HR is primarily a support function and if upper management could eliminate that department, they would!
Third, most of the HR folks do not just do hiring. They do employee benefits, compensation reports, annual reviews, budgeting, training - the list goes on. As you can probably see, they have a great deal on their plate, as management expects them to perform.
When I told her about some of the people being promised jobs and then not followed through with, she was very surprised. She said that people who make those kind of comments are usually not full time HR people. It is usually the people that are the department managers. While they try to train people in the rules of hiring, they cannot always control the "blunders" that they make. Believe me, after being a hiring manager for 6 years myself, doing stupid things like that get you sued.
When I host the Human Resource Forum at the end of this month, I plan on asking all of these questions. Further, I am going to write a press release addressing this very issue. I think it is time that people in hiring positions (whether they be managers or HR people) take some responsibility for their actions. This is NOT the first time I have heard of this happening.
Now, on to the Age Discrimination, the answer is yes, it does exist. Is it supposed to? Absolutely not. When I did hiring, I could have cared less how old someone was; I just wanted to know if they could do their job. In fact, in one of my departments in retail, I had many older ladies in the department (infants and kids clothing), because they enjoyed it and people liked buying from these women. (I guess they saw them as grandmothers) Did that mean I did not hire younger workers for these positions - nope. But I found that placing them in positions where they would sell to their peers was a better fit.
Now, while it is not supposed to happen, imagine yourself as an HR manager. The top bosses are putting pressure on you to hire younger people because they want the best cost/benefit. In other words, how much time could they get out of someone for the amount of training that was required. Do I agree with it - no. My only point here is to provide everyone with a reality check of what really goes on. Unless you have deep pockets, you will not be able to sue for it. Further, you have to "prove" that the discrimination happened, and believe me, they will find some other reason why they did not hire you.
When I have older workers contact me to do their resume and associated job search documents, the first thing I look at is how we can effectively cover their age. What I mean by this is that I have several people who want to include things they did back in the 60's or 70's. I only go back about 15 years, and at the most 20. My job is to get the job seeker in front of the hiring managers through effectively written documents. Then it is up to them to prove themselves.
There are many things I suggest older workers do. One is to get updated clothing. The next would be to go to a professional colorist and have their hair done. While some of the men on here may think that is silly, it does work - IF it is done by a professional.
I hope I have answered some of the questions people have asked. If there are questions that people have, you can feel free to private message me. I will try to answer them as quickly as possible, but I have a 9 month old daughter who is quite the mobile little one!

In addition to her, I also have a son and many clients that I must attend to keep the roof over my head. I promise I will do my best to reply and to also participate in this forum.
Thank you for allowing me to participate!
Kathy