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Interesting Reading for SWA Watchers

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chase

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Two interesting articles with some good background for those interested in Southwest. Very well written and factual (in my opinion)

http://www.sptimes.com/2005/04/18/Business/Southwest_s_tiger.shtml
Southwest's tiger



Gary Kelly, CEO since July, has proved to be a tough and aggressive competitor.


By STEVE HUETTEL, Times Staff Writer


Published April 18, 2005
Southwest Airlines CEO Gary Kelly wants the airline to grow in big markets as other carriers retreat or move into international routes, an analyst says. The airline's strategy is to use low fares to squeeze the competition.

Don't let the corny on-board jokes and whimsical television ads fool you.

Southwest Airlines has emerged as the toughest competitor in a sharp-elbowed business with a series of aggressive expansion moves.

The nation's largest discount carrier won a bidding war in December for a bigger share of Chicago's huge air travel market. Southwest lands next month in Pittsburgh, a stronghold for bankrupt US Airways. Meanwhile, the airline is fighting a federal law that limits flying at its hometown airport in Dallas, a direct challenge to crosstown rival American Airlines.

The initiatives put a spotlight on Gary Kelly, Southwest's veteran chief financial officer who was promoted to chief executive in July. He has earned early rave reviews.

Analysts like Kelly's focus on costs. Labor leaders say he's in tune with the airline's employee-friendly, offbeat culture, such as dressing last fall as Gene Simmons of the rock band KISS at Southwest's annual Halloween bash. Kelly has moved quickly to seize growth opportunities.

"He's from the (Southwest) mold," said Darryl Jenkins, a visiting professor at Embry-Riddle Aeronautical University in Daytona Beach. "He's bright and he's very aggressive. He'll be a very tough competitor."

Southwest passed Delta Air Lines last year as the largest carrier of domestic air travelers. With competitors hobbled by high fuel prices and low fares, Kelly, 50, wants Southwest to grow in big markets as other carriers retreat or move planes into more lucrative international routes, says Robert Mann, an airline analyst in Port Washington, N.Y.

"Gary Kelly sees this business cycle as a window of opportunity to install Southwest as No. 1 and never look back," he said.

The discounter unseated Delta as Tampa International Airport's top airline in 2004, with 3.6-million passengers, or 19.6 percent of the market.

Tonight, Kelly will attend the dedication of Tampa International's Airside C, where Southwest will be largest tenant. The airline will eventually take 12 of the 16 gates, boosting its capacity by 50 percent.

Southwest has hit some bumps during airline industry's four-year slump. But thanks to low operating costs, a strong balance sheet and wise fuel management, Southwest has been one of the few carriers to make money.

On Thursday, the airline reported a $76-million profit for the first three months of the year, its 56th-straight quarter in the black. The industry is expected to lose a combined $2-billion for the first quarter.

Southwest will add 20 Boeing 737s this year to its fleet of 426, expanding capacity about 10 percent. Most of that will go into expanding service to Chicago and Philadelphia, a US Airways hub that Southwest began flying into last year.

Airline executives decided to ramp up growth a year before he took over as CEO, Kelly said in a recent interview.

Southwest always aggressively pursued growth opportunities, he said. He just happened to be the guy with his finger on the trigger when, for example, ATA Airlines filed for bankruptcy in October and put its gates at Chicago Midway Airport up for sale, Kelly said.

"Either you get up to bat and swing at it," he said, "or you don't."

* * *
Growing up in San Antonio, Texas, Kelly was almost 6 feet tall by the time he entered middle school and played "just about every sport but baseball," he told USA Today in an interview last year.

He dreamed of being an oceanographer and became certified as a scuba diver in high school. Kelly turned down football scholarships to study ocean life, then reverse d field and accepted an offer to play football at the University of Texas at El Paso in the west Texas desert.

Kelly suffered through a losing season, gave up the sport and transferred to the university system's flagship school in Austin. He graduated as a top accounting student and went to work for Arthur Young & Co. The firm's clients included a scrappy airline called Southwest.

Kelly landed at Southwest in 1986 as controller. The airline was performing financial and technical functions on paper or hiring companies with computers to do them. He made the case for Southwest to buy its first mainframe computer.

As chief financial officer in the early '90s, Kelly introduced Southwest to another breakthrough: contracts that lock in prices for future fuel purchases, known as "fuel hedges."

Hedges have shielded the airline from skyrocketing prices devastating other carriers. About 85 percent of Southwest's fuel this year is bought at oil prices averaging $26 per barrel. That saved $155-million in the first quarter - double Southwest's $76-million profit.

Kelly knew he was on a short list to run Southwest, but not so soon. Jim Parker, who succeeded legendary founder Herb Kelleher as CEO, abruptly retired last summer after just three years at the helm.

His tenure was marred by contentious negotiations with the union representing flight attendants that dragged on two years. Southwest had always prided itself on teamwork between management and workers, more than 80 percent of whom are unionized.

"It became more about winning than about solving problems," said Thom McDaniel, president of the Transport Workers Union local 556, which represents flight attendants.

Herb Kelleher, still serving as Southwest's chairman, took over from Parker as the company's chief negotiator. The two sides quickly reached a deal that flight attendants ratified.

In an executive reorganization, Kelly created a department of labor and employee relations. Union leaders in Dallas now get a face-to-face quarterly earnings presentation from Kelly on the same day as financial analysts and reporters.

"He has a sense of the culture," McDaniel said. "He seems to get it."
(cont)
 
Conclusion of above article

_______
* * *
The part of the culture Kelly preaches about most is productivity.

Southwest's business plan boils down to this: Go into markets where fares are too high and bring prices down to where you can make money but your competitors can't. Game, set, match. That only works, of course, as long as Southwest has lower operating costs.

Southwest holds a significant advantage over traditional airlines. But the gap has narrowed as employees won richer contracts and competitors laid off thousands of workers and cut compensation for those who remained, said Mann, the airline analyst.

"The company hasn't become flabby," he said. "But costs have creeped up, chiefly on the labor side. They really need to build productivity back."

Southwest made headway in the year's first quarter. "Unit costs" - how much a carrier pays to fly an airline seat one mile - dropped slightly from a year earlier, even with fuel costs up 13.5 percent. The airline handled more traffic with fewer employees.

"We know the future of the industry is low fares," Kelly recently told the St. Petersburg Times. "And to be successful, you've got to be a low-cost carrier. We've got a tremendous advantage . . . but we've got to be prepared for the day when those gaps are closed or are closing."

* * *
Growth helps airlines hold down costs. New planes, like new cars, require little expensive maintenance. Hiring new employees at entry-level wages helps keep average salaries down.

So, when bankrupt ATA put assets up for sale in October, Southwest jumped into the bidding. Discounter AirTran Airways put in the first offer of $90-million for all 14 of ATA's gates at Chicago Midway Airport and other flying rights.

Southwest made a $117-million bid for six gates, a 27.5 percent stake in ATA when it emerges from bankruptcy and a code-sharing agreement that lets the airlines sell seats on some of each other's domestic flights.

Kelly took a Southwest team to Washington to brief staffers of the federal Air Transportation Stabilization Board on the offer. The board had a big say in the outcome because ATA owed $140-million in government assistance it received after the Sept. 11 attacks.

Kelly didn't initially want to go to Indianapolis for the final bargaining with ATA. But Kelleher convinced him it was important to be "eyeball-to-eyeball" with negotiators on the other side of the table, Kelly said. AirTran finally conceded the deal to Southwest.

The code-share was a new twist for Southwest, which typically tries to keep operations as simple as possible.

Some analysts suggested Kelly had taken his eye off the ball. Kelly says both sides have worked out the kinks and the deal could exceed projections of up to $50-million in annual revenue for Southwest.

His decision to fight the Wright Amendment was another surprise. Under the law enacted in 1979, large planes can fly from Dallas' Love Field only to cities in Texas and seven nearby states.

Named for former House majority leader Jim Wright of Fort Worth, the amendment was designed to push airlines into moving from the old airport near downtown Dallas to the new Dallas-Fort Worth International Airport (DFW).

Kelleher used to describe the law as discomfort to his lower anatomy, then added "but not every pain in the a- is a constitutional infringement."

The airline changed course, Kelly said, only after Delta Air Lines left a void in Dallas by closing its hub at DFW and dropping all but 21 of 258 daily flights. Now, Southwest faces a fight with American Airlines and the cities of Dallas and Fort Worth.

"Southwest has always been aggressive," Mann said. "Under Kelleher and Parker, it was more understated. Now, it's a more in-your-face style."

Information from USA Today was used in this report. Steve Huettel can be reached at 813 226-3384 or [email protected]

[Last modified April 18, 2005, 09:22:14]
 
Q & A with Gary Kelly

Also from the St Petersburg Times...another good interview
Southwest CEO: 'We're a niche player'

By STEVE HUETTEL, Times Staff Writer
Published April 18, 2005



http://www.sptimes.com/trans.gifhttp://www.sptimes.com/2005/04/18/images/large/BIZ_6_6Dgene_212140_0418.jpg
[Southwest Airlines]


Gary Kelly, Southwest Airlines' CEO since last year, dressed up as Kiss bass guitarist Gene Simmons for Halloween last year.



Last summer, Southwest Airlines shocked the airline industry by announcing that chief executive Jim Parker was resigning and would be replaced by Gary Kelly, the airline's veteran chief financial officer.

In less than a year, Kelly has directed major initiatives at the nation's largest discounter. Southwest bought more gates to expand in Chicago, revealed plans to move into key US Airways cities and declared war on a federal rule that limits flying from its hometown airport in Dallas.

Kelly recently talked with the St. Petersburg Times about these moves and where he sees Southwest heading.

What are your top priorities for Southwest Airlines?

We are focused entirely on improving our core operations, our on-time performance, the enthusiasm of our service with our customers. We're obviously trying to improve our revenue production, working vigorously to keep our costs under control. Those are the things that matter, and that's what can improve our profitability in 2005.

When you were bidding for ATA Airlines gates at Midway Airport in Chicago, rival AirTran Airlines accused Southwest of trying to dominate business at the airport. Is that true?

I chuckle at the term "trying to dominate." Our share of the gates at Chicago Midway is less than it is at many other airports. Of course, if you take 25 gates compared to the total Chicago market, including O'Hare (International Airport), we've got a very small share of the Chicago market, and that will always be the case because we're a niche player. We're not going to (run a) hub and spoke (system) and have 500 daily departures. It's just not going to happen.

What are your plans for Chicago?

We obviously want to continue growing Chicago. It arguably should be our largest operating location, and it is underdeveloped relative to its size. We have 26 gates in Baltimore. We've got 24 gates in Phoenix. We'll have access to more gates in (Las) Vegas, access to more gates in Houston. We needed more airport capacity in Chicago, and that was the opportunity to get it. We'll be up to 192 departures with our July schedule, and the implication of 25 gates is we'll have 250-departure-a-day capacity.

Southwest is moving into a new airside building this week at Tampa International with 50 percent more gates. Do you plan a rapid expansion here?

What direction the growth will take is not clear. It'll depend on the competition. It'll depend on how we grow the rest of the route system. It depends on how Tampa grows. Florida has been a great market for us, and Tampa in particular is a stellar success. What is really nice is we won't have capacity constraints, which is often our problem (elsewhere).

Your lobbying to lift restrictions on flying at Dallas Love Field has created a huge fight with Dallas-Fort Worth International Airport. They say your efforts are keeping AirTran or other low-fare carriers from taking DFW gates abandoned by Delta Air Lines.

That's just stupid. You can just look at our Chicago experience with AirTran, where we were competing very aggressively with each other. That should tell anybody that there's no airline in America that's afraid to compete with Southwest Airlines. What caused Delta to fail, and Braniff before it, wasn't Southwest. It's American Airlines. American has an enormously dominant position at DFW and, like it or not, that's what the issue is.

The last two new cities you announced, Philadelphia and Pittsburgh, are key US Airways markets. Is Southwest targeting US Airways because of its weak financial position?

We want our success to be dependent on what we do and not based on our competitors. They were both markets that had virtually no low-fare offerings. US Airways is among the highest-cost carriers out there, so it's no surprise there's a direct correlation between that and the fact that the fares are high. (We're also) looking for places that are underserved. Philadelphia we hadn't served before now because we couldn't get gates. Pittsburgh has plenty of capacity. It's just not well-suited for a hub because of its smaller size as far as traffic. That changed last year when (US Airways) drew down service. Both those choices were driven by those criteria, not that fact that the carrier is US Airways.

You obviously don't cut the flamboyant figure that former CEO Herb Kelleher did (and does). Has anyone inside or outside the company questioned if Southwest needs another leader who dresses like Elvis, swills Wild Turkey and chain smokes?

We all adore Herb, and it's wonderful to work for a company that has a legend. I wouldn't expect to be seen that way . . . and I don't think our employees expect that. We've got our legend. Now we just need a worker like me to help lead the company.

You did turn a few heads last Halloween dressing up as Gene Simmons' character in the band Kiss. Is Gene Simmons the new Elvis at Southwest?

Anybody who's here would tell you I dress up for Halloween. We all do. The Gene Simmons costume was really an afterthought. I had that wig. I've used it for Captain Hook (and) being a hippie. I was trying to think of something I could do very simply. Another group in our executive office had a friend who was a professional makeup artist, and he drew that on me. He was just awesome. I've traded phone calls and e-mails (since then) with Gene Simmons, in fact. But the pressure's on for next year.

article link http://www.sptimes.com/2005/04/18/Business/Southwest_CEO___We_re.shtml
 

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