Well- That is kinda my point. ASA had outstations shich did (most of the time) a wonderful job. Most ASA employees at the stations were very sharp and went the extra mile to serve our passengers appropriately.
DAL didn't (and still doesn't) care enough to hold these new outstation employees to any standard whatsoever. The direct result of this situation is horrible service. DAL could fix this problem-they could pay better wages to these people and provide better training. They could also hold these guys to some sort of standard.
I would bet that when a passenger writes a complaint letter about these situations, they get some sort of "well-we are very sorry, but this flight was not operated by Delta-it was operated by one of our connection partners-we are working with them to ensure better service." Well-nothing could be farther from the truth-DAL mgmt. doesn't give a rat, and people really should have access to accurate information. I can understand how crews who write these issues up repeatedly can become very frustrated and start making "unprofessional" announcements.
If passengers choose to spend money with another airline which actually pretends to give a rat's ass-not really my fault. That is kinda the way a free market economy is supposed to work.
P.S.- I personally don't make the type of announcements SH was whining about-but I see absolutely no problem with doing so-maybe I should start!
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